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Cobra 90 euros por la impresión de la tarjeta de embarque aún que hicimos check in onlinea en tiempo

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Q. O.

A: RYANAIR

12/09/2023

En día 02/09, cogemos el avión PMGK8K desde Valencia a Lanzarote,iba mi marido ,mi hija y yo .en donde se factura las maletas la chica nos informó que todavía no hemos echo el check in ,ahora todavía quedamos 20 mins para hacerlo sino nos cobra 30€ por persona .en seguridad lo hacemos delante de ella , nos ha cobrado 59centimos el proceso , registrado con datos de los 3 y DNI.pero no sabamos porque no se ha quedado guardado los datos .la chica de Ryanair nos dijo que a veces la página no va bien se engancha .ella también lo intentó por nosotros pero sin éxito .así que me ha cobrado 2 veces 59 céntimos por el gasto de hacer check in onlinea 2veces sin éxito y al final nos ha cobrado 90€ por check in ,pero nos dijo que lo reclamación a la compañía .la vuelta no hace falta hacer check in on linea se salió automático las tarjeta de embarque ,pero Ryanair me ha cobrado 6,25€ sin avisarme nada .la verdad no entiendo cómo funciona la compañía.Solicitar que me devolver los 90€ de gastos de check in por la culpa de la página ,y explición sobre los 6,25€ que me ha cobrado la vuelta .

Mensajes (1)

RYANAIR

A: Q. O.

06/10/2023

Your request (40327992) has been updated. To add additional comments, reply to this email. H. Cirpean (Ryanair) 6 Oct 2023, 16:22 IST N/ Ref: 40327992/PMGK8KSu Ref: CPTES01874165-28Estimado/a Sr/a,Nos referimos a su reciente correspondencia.Por favor encuentre adjunta nuestra respuesta a la presente reclamación.Atentamente________________________H. CirpeanRegulator Admin Support Specialist Abogados 12 Sept 2023, 12:12 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[9PWR32-E3D1L]


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