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A. A.

A: RYANAIR

25/03/2024

No me dejo hacer el check in online 5 horas antes del vuelo y cuando lo quise realizar en el aeropuerto había una cola de una hora en cuanto llegue al mostrador solamente quedaba hora y media para que el vuelo despegase y ya no pude hacer nada más que pagar 110 euros me parece un robo y una estafa ya que no ha sido culpa mía y me han hecho pagar más de lo que vale el vuelo por un simple ticket

Mensajes (5)

RYANAIR

A: A. A.

04/04/2024

Your request (47035919) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 4 Apr 2024, 15:59 ISTN. ° Ref: CPTES01992089-00Su Ref: 47035919Estimado/a Sr./a.,Acusamos recibo de su correspondencia, en nombre de ALEJANDRO ARIAS REBOLLO.Nos gustaría indicarle para que podamos analizar su caso con lo ocurrido con su vuelo, necesitaríamos que nos indicase su número de reserva de Ryanair que corresponde, recuerde que el PNR (Registro de Nombre de Pasajero, por sus siglas en inglés) es un código alfanumérico único de 6 dígitos asignado a cada reserva de vuelo que empieza y termina por letras. Este código actúa como un identificador clave que permite a la aerolínea y a otras partes involucradas acceder y gestionar la información asociada con la reserva.A continuación, para facilitarle su búsqueda, le vamos a escribir a continuación un ejemplo, este registro de reserva siempre lo puedes encontrar en el Boarding Pass "HMCWFX", este sería un claro ejemplo de un PNR de la reserva de un vuelo. Esperamos que no lo pueda enviar para que podamos continuar con su caso.Atentamente,Luis MiguelRegulator Specialis----------------------------------------------Abogados, 25 Mar 2024, 20::25 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LD4364-V5MDW]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LD4364-V5MDW]

A. A.

A: RYANAIR

04/04/2024

Hola buenas el código de reserva es”SDRBTR” el vuelo salió a las 22:45 y puedo adjuntar fotos y vídeos dentro del avión mientras seguían repostando sobre esa hora

RYANAIR

A: A. A.

05/04/2024

Your request (47035919) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 5 Apr 2024, 09:58 ISTSu referencia: CPTES01992089-00Ryanair Ref: 47035919Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de ALEJANDRO ARIAS REBOLLO.Evaluado lo indicado por el cliente, lamentamos comunicarles que no podemos acceder a su petición de reembolso. La facturación en el aeropuerto, así como la emisión de la tarjeta de embarque en el mismo, conllevan el pago de tasas. Estas se encuentran recogidas en nuestra tabla de cargos, abierta al acceso de todos nuestros clientes. Facilitamos enlace a efectos de comprobación:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/tasas ![](s:ryanairsupport.zendesk.com/attachments/token/u91hhcv2OyQEEMbqqTujubwzy/?name=inlineImage.png)Esto se especifica, a su vez y de forma preventiva, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la compra. ![](s:ryanairsupport.zendesk.com/attachments/token7C5XscJHI0FuduuMJPBLhIYU/?name=inlineImage.png)Atentamente,_____________________________Luis MiguelRegulator Support Specialist----------------------------------------------MAD Luis Miguel Díaz Muñoz, 4 Apr 2024, 15:59 ISTN. ° Ref: CPTES01992089-00Su Ref: 47035919Estimado/a Sr./a.,Acusamos recibo de su correspondencia, en nombre de ALEJANDRO ARIAS REBOLLO.Nos gustaría indicarle para que podamos analizar su caso con lo ocurrido con su vuelo, necesitaríamos que nos indicase su número de reserva de Ryanair que corresponde, recuerde que el PNR (Registro de Nombre de Pasajero, por sus siglas en inglés) es un código alfanumérico único de 6 dígitos asignado a cada reserva de vuelo que empieza y termina por letras. Este código actúa como un identificador clave que permite a la aerolínea y a otras partes involucradas acceder y gestionar la información asociada con la reserva.A continuación, para facilitarle su búsqueda, le vamos a escribir a continuación un ejemplo, este registro de reserva siempre lo puedes encontrar en el Boarding Pass "HMCWFX", este sería un claro ejemplo de un PNR de la reserva de un vuelo. Esperamos que no lo pueda enviar para que podamos continuar con su caso.Atentamente,Luis MiguelRegulator Specialis----------------------------------------------Abogados, 25 Mar 2024, 20::25 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LD4364-V5MDW]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LD4364-V5MDW]

A. A.

A: RYANAIR

22/04/2024

Buenas tardes.Sé que las tasas están reguladas pero no se me dejo hacer el checo in online por fallo de vuestra página y aún por encima el vuelo se retrasó y aún así no me dejaron el fallo no es mío si fuera mío pagaría sin protestar pero no es así y tengo toda la información de el vuelo retrasado de el fallo de la página y de como la señora de recepción era borde y no quería ayudarnos.

RYANAIR

A: A. A.

25/04/2024

Your request (47035919) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 25 Apr 2024, 11:33 ISTSu referencia: CPTES01992089-00Ryanair Ref: 47035919Estimado Sr./Sra.Acusamos recibo de la respuesta sobre la reclamación en nombre de D. ALEJANDRO ARIAS REBOLLOHemos tomado en consideración los comentarios aportados por el pasajero y el caso ha sido revisado nuevamente, pero lamentamos comunicar que nuestra posición, tal y como le informamos en la correspondencia anterior, permanece inalterada.Sentimos no poder brindarle más ayuda a este respecto.Atentamente,Luis MiguelRegulator Specialist----------------------------------------------MAD Luis Miguel Díaz Muñoz, 5 Apr 2024, 09:58 ISTSu referencia: CPTES01992089-00Ryanair Ref: 47035919Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de ALEJANDRO ARIAS REBOLLO.Evaluado lo indicado por el cliente, lamentamos comunicarles que no podemos acceder a su petición de reembolso. La facturación en el aeropuerto, así como la emisión de la tarjeta de embarque en el mismo, conllevan el pago de tasas. Estas se encuentran recogidas en nuestra tabla de cargos, abierta al acceso de todos nuestros clientes. Facilitamos enlace a efectos de comprobación:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/tasas ![](s:ryanairsupport.zendesk.com/attachments/token/u91hhcv2OyQEEMbqqTujubwzy/?name=inlineImage.png)Esto se especifica, a su vez y de forma preventiva, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la compra. ![](s:ryanairsupport.zendesk.com/attachments/token7C5XscJHI0FuduuMJPBLhIYU/?name=inlineImage.png)Atentamente,_____________________________Luis MiguelRegulator Support Specialist----------------------------------------------MAD Luis Miguel Díaz Muñoz, 4 Apr 2024, 15:59 ISTN. ° Ref: CPTES01992089-00Su Ref: 47035919Estimado/a Sr./a.,Acusamos recibo de su correspondencia, en nombre de ALEJANDRO ARIAS REBOLLO.Nos gustaría indicarle para que podamos analizar su caso con lo ocurrido con su vuelo, necesitaríamos que nos indicase su número de reserva de Ryanair que corresponde, recuerde que el PNR (Registro de Nombre de Pasajero, por sus siglas en inglés) es un código alfanumérico único de 6 dígitos asignado a cada reserva de vuelo que empieza y termina por letras. Este código actúa como un identificador clave que permite a la aerolínea y a otras partes involucradas acceder y gestionar la información asociada con la reserva.A continuación, para facilitarle su búsqueda, le vamos a escribir a continuación un ejemplo, este registro de reserva siempre lo puedes encontrar en el Boarding Pass "HMCWFX", este sería un claro ejemplo de un PNR de la reserva de un vuelo. Esperamos que no lo pueda enviar para que podamos continuar con su caso.Atentamente,Luis MiguelRegulator Specialis----------------------------------------------Abogados, 25 Mar 2024, 20::25 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LD4364-V5MDW]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LD4364-V5MDW]


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