Cargo indebido

Buenas tardes, Inicialemente teníamos la reserva del 29 de octubre al 1 de noviembre por 276,93€. Por problemas con nuestro vuelo cambiamos la duración de la reserva del 30 de octubre la 1 de noviembre por 184'32€, este cambio era gratuito. Al realizar el checkin del hotel el 30/10 nos cobran por tarjeta 208€, en concepto del alojamiento mas las tasas de 6 personas.El 2 de noviembre recibo un email por parte de booking para confirmar que me habia alojado alli, y el 5/11 me pasan un cargo por el banco de 276,93€. Despues de haberme alojado y pagado alli, el alojamiento cancela mi estancia. A día de hoy 24/11 tras numerosas llamadas sin solución booking no me da solución.Gracias

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Buenos días, Han pasado más de dos semanas y no he recibido respuesta todavía. Desde el 5 de noviembre que se me efectuó el pago. Por favor, exijo mi devolución ya

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------------------------------------ [booking.com] [s:secure.gravatar.com/avatar/5726d9831184abe193d63d8aac5205ca?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Maloe (CS Global)Dec 30, 2021, 10::32 GMT+1Your reference: CPTES01404675-18Our reference: 2564.177.995Dear Irene Royo,We have reviewed your claim, and found that the charge was not made by Booking.com, but by the Trip Provider aando Frankfurt Ostend.They let us know that they would refund you.Please confirm if you have received the refund. If not, please get back to us to let us know how much you are still expecting as a refund.Kind regards,MaloeCS Senior Relations SpecialistCopyright © 1996-2021 Booking.com. All rights reservedThis e-mail was sent by Booking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands[L4D080-QLO2]

------------------------------------ [booking.com] [s:booking-zen-8.zendesk.com/systemhotos/360399077351/R1.PNG]Romain O. (CS Global)Jan 5, 2022, 15::55 GMT+1This request was closed and merged into request 1381235 "Reclamación: Cargo indebido - (...".Copyright © 1996-2022 Booking.com. All rights reservedThis e-mail was sent by Booking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands[L4D28L-D278]

------------------------------------ [booking.com] [s:booking-zen-8.zendesk.com/systemhotos/360399077351/R1.PNG]Romain O. (CS Global)Jan 5, 2022, 15::55 GMT+1Request 1401376 "Respuesta: Cargo indebido - (CPT..." was closed and merged into this request. Last comment in request 1401376:Copyright © 1996-2022 Booking.com. All rights reservedThis e-mail was sent by Booking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands[L4D080-QLO2]