I am writing to formally dispute the charge of €1.044,58 applied to my deposit for the bodywork dent and for the replacement of a tyre and rim.
Regarding bodywork rent, you are attempting to double-charge me by adding €199.00 for a "bodywork dent" that was already present on the vehicle before my rental. You have already provided the check-in photographic evidence proving this damage is pre-existing. Charging a customer for prior vehicle wear is illegal and constitutes fraud.
In regard to the rim and tyre, the market price in Spain for a 16” Continental VanContact Camper tyre, along with its official matching rim and labor costs, does not exceed €420.00. I consider the invoiced amount (Rim €462,04 / Flat €383,55 = €845,59) to be abusive, disproportionate, and completely disconnected from the actual cost of repair.
I filled out the unilateral accident report, which proves my total transparency and cooperation from the very beginning. The damage occurred during an evasive maneuver due to force majeure to avoid a head-on collision with a coach that invaded my lane, thereby safeguarding the integrity of the passengers and the vehicle.
While I acknowledge my responsibility for the damage under my franchise terms as a non-third-party incident, I will not accept an unfair enrichment from Indie Campers through a tariff that doubles market rates.
Therefore, I urgently request:
1. An official breakdown of the costs or the actual invoice from the external workshop that performed the replacement, detailing materials and labor for the rim and tyre including material and labour costs.
2. A formal copy of Indie Campers’ Damage Rate Matrix applied to this specific case.
3. In case you are applying a stoppage fee / Loss of use amount I request evidence demonstrating the actual loss incurred, together with a detailed calculation and supporting documentation for such charges.
Sincerely,
Elisa Martinez
