cancelacion y cambio de reserva hotel

Estimados/as señores/as:  Hice una reserva en habitacion individual con Agoda en hotel selina copacabana, y recibi confirmacion. Al cabo de mes y medio me envian un email de que por un problema tecnico en la pagina, la reserva era erronea y me cambiaban por una habitacion compartida o que yo cancelara la reserva. Cancele esa habitacion y volvi a reservar con Agoda en otro hotel en otra zona, hotel selina Lapa, y me envian confirmacion habitacion habitual. Mi sorpresa es que dos dias antes de viajar me habian vuelto a cambiar la habitacion a compartida, sin aviso . Reclame a Agoda y me dijeron que de nuevo habia otro error tecnico en su pagina. Me ofrecen 9 dolares en moneda Agoda para volver comprar en su pagina, lo que ya no me interes volver a probar. Tuve que reservar todavia mas caro por ser de ultima hora en otro hotel en booking.com   SOLICITO […].  Compensacion acorde al perjuicio economico y daños que me ocasionaron en mis vacaciones, por DOS ERRORES segun dicen en su plataforma Sin otro particular, atentamente.

Dear SirMadam,Greetings from Agoda!We are sorry to hear about the customer experience and we want to make it right. However, we are unable to locate your booking with the details you have provided.Please provide us with the details of the related booking:- Agoda Booking ID - Email address of customer- The lead guest name We will get back to you as soon as we have all these information.Thank you.Regards,FazAgoda Customer Satisfaction Incidents___*When replying to this email, be sure not to edit the subject, as this may delay response.*For security purposes, never send your credit card details via email. Agoda will only accept credit card details on the phone or via our secure link.*To contact Agoda Customer Support to make a new help request, please visit www.agoda.com/booking or use the Agoda app to view or modify your bookings.Get the app! Change your languageUnsubscribe24/7 HelpAbout Agoda PolicyThis email was sent by: Agoda Company Pte, L., 30 Cecil Street Prudential Tower 19-08, Singapore, 049712, Singapore On 6/7/2024 11:16 PM,