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Filipa Rocha (CS Global)
20 feb 2026, 14:16 CET
Dear customer,
We're writing to inform you that we have unfortunately not received a response to our request for more information sent to you on 11 February 2025 , without which we cannot investigate the claim.
For this reason, we will proceed to close the case until further notice.
Your reference:
Case number: 13151766
If you wish to re-open the case, please reply to this email or to cs.relations.emea@booking.com and we'll be happy to assist.
Thank you for your understanding.
Yours sincerely,
Filipa R.
—
CS Senior Relations Specialist
Booking.comCustomer Service Center (Netherlands) B.V.
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