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M. C.

A: RYANAIR

22/09/2023

Buenas:Me gustaría solicitar la devolución de los billetes correspondientes a la ruta Santander Marrakech del día 24 de Septiembre con vuelta el día 1 de Octubre correspondientes a la reserva nº OIR7PZ por fuerza de causa mayor debido al terremoto ocurrido en la zona que ha ocasionado casi 3000 muertos.Gracias.

Mensajes (2)

M. C.

A: RYANAIR

03/10/2023

He puesto una solicitud/queja en su página con las alegaciones necesarias.Buenas:Me gustaría realizar una solicitud de reembolso o compensación de importe similar (bonos, vales, etc.) de los vuelos correspondientes a la reserva indicada para cuatro personas (ida/vuelta ruta Santander-Marrakech).El motivo de solicitar esta compensación, es que el destino del viaje sufrió un terremoto con casi 3000 muertos en la zona y a pesar de continuar el aeropuerto de destino operativo (no al 100% de su actividad), es una fuerza de causa mayor y de responsabilidad el no desplazarse con menores a la zona, ya que existe la posibilidad de réplicas, derrumbes y demás consecuencias de este fenómeno natural.Adjunto para que así conste, algunos ejemplos de las noticias relacionadas con esta catástrofe natural publicadas en alguno de los principales diarios y donde se puede deducir la magnitud de lo sucedido.Quedo a la espera de una respuesta por su parte.

RYANAIR

A: M. C.

23/10/2023

Your request (40798054) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Gonzalo Miró, 23 Oct 2023, 08:51 ISTSu referencia: CPTES01874893-77Estimado/a Sr./a.,Acusamos recibo de su correspondencia, en nombre de D. Montserrat Cañedo RodríguezRyanair mantiene la posición comunicada en su reclamación con referencia CPTES01874893-77, presentada por la cliente arriba mencionada.Atentamente,GonzaloRegulator Support Specialist----------------------------------------------Abogados, 22 Sept 2023, 17:02 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[4XRY7X-Y7G3W]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[4XRY7X-Y7G3W]


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