Your request (950475) has been updated. To add additional comments, reply to this email.----------------------------------------------Jonathan B., Mar 28, 2024, 8:26'¯AM CDTReference 2066579039Dear Raul Ivan Moran Moreno,Thank you for choosing Enterprise for your car rental needs! My name is Jonathan. I will be happy to help you today.I have submitted a request to have the prepaid amount refunded to you.Please allow up to 10-15 business days for this to reflect on your credit card.Please let us know if we may be of further assistance. Have a wonderful day!Sincerely,JonathanEnterprise Customer ServiceTranslation:Hello, we made an online reservation with the van rental company ENTERPRISE in Valladolid and we paid an amount as a reservation method, and one day before picking up the van, they sent us an email to register and enter other information and when we go to do it, due to a supposed internet connection failure, since the web page that was left hanging, through the mobile phone, I mistakenly clicked to cancel (when what I wanted was to click on another button), I could no longer do it and canceled. I immediately called the company in Valladolid where I made the reservation, hoping that they would resolve the error, and they told me that when I gave the reservation number, it appeared as canceled and they couldn't do anything, but the guy who told us He answered and said that he couldn't do anything, not even rebook because, coincidentally, there was no van available, when not even 3 minutes had passed from the cancellation to the call. He told me that the refund of the amount already paid as a reservation would appear in the account two days later, but I received an email where that cancellation appears and even more so for that, (when the fault was not directly ours, but rather a failure of the page website that was left hanging, a cancellation fee of slightly more than the amount of the reservation, and the guy did not warn me of this information, and confirmed that the full amount would be refunded. Those two days have not yet passed, but in the email the following appears clearly and verbatim: type of payment card, xxx, card number,:xxx, amount paid: Eur48.50, cancellation fee: Eur50 and , a refund of Eur0 will be made.----------------------------------------------Abogados, Mar 22, 2024, 1:25'¯PM CDT --------------------------------This email is a service from Enterprise Holdings Customer Service.[Z53K7P-LKD5M]
