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Vanessa C
CS Senior Relations Specialist
Booking.com Customer Service Center (Netherlands) B.V. (CS Global)
22 may 2025, 17:08 CEST
Your reference:
Our reference: 4755.168.260
Dear Ms. Amelia Soler Escrivà,
Firstly, please accept our apologies for the unintended delay in coming back to you.
We would be happy to assist with your claim, but first we need more information about the case.
Please reply to this message providing as many details as possible, including:
• Proof of inability to travel, proof of your location when you were going to travel or place of residency that proves you were unable to start or continue your trip
Once we receive this information, we will assess the matter as soon as possible.
We are looking forward to your response.
Kind regards,
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