Dear Sirs,Thank you for your email.Referring to your correspodence we kindly inform that the booking 6342448487 is subject to the General Conditions of Carriage and Tariffs of the Ryanair which specify that ticket is non-refundable. All Ryanair flights are changeable but they cannot be cancelled:s:help.ryanair.com/hc/en-fi/articles/360017824978-Refund-PolicyWe have not received any official information from the operating airline regarding the alteration of the flight schedule (cancellations, frequency reduction, etc.) for your route and travel period.Thus, the airline handle all cancellation requests according to the rules previously agreed by the Terms and Conditions, and unfortunately does not offer the possibility of cancellation with full refund.Bearing in mind that the ticket purchased by you with the reservation number 6342448487 is non-refundable, in the event of a voluntary cancellation or no show, the passenger will lose the entire amount paid on it.We would like to stress that reservation was made on website eSky directly by the user.In our Terms and Conditions we inform that before payment Client must check conditions and details of the booking.Making payment for booking is unequivocal with confirmation of the reservation.Taking into consideration all the circumstances related to your booking we cannot accede to your request. We sympathize with your circumstances but we cannot offer satisfactory solution.If you wish to check the conditions of the change, please contact our Contact Centre directly no later than 72 hours before your flight.Best regards,[s:s3-eu-west-1.amazonaws.com/alfavox/esky.jpg]Complaints Team[s:s3-eu-west-1.amazonaws.com/alfavox/footer_eSky_eDestinos_v1.jpg]eSky.pl S.A., 14A Murckowska, '‹40-265 Katowice, PolandKRS: 0000383663 NIP 948-19-87-199 REGON 670140736 Initial capital of 1.019.525,60 PLN fully paid-upConfidentiality:This e-mail is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. Any unauthorized use, dissemination or copying is strictly prohibited. If you have received this e-mail in error, or are not named as a recipient, please immediately notify the sender and destroy all copies of this e-mail.
