cambio del producto, reparacion o rembolso

Hi Juan, I hope this email finds you well. Thank you so much for your patience while we waited on the brand assessment. Following assessment, warehouse inspection team confirmed that the damage is not a result of a manufacturing fault and instead is a result of improper care and we can't accept the return of your product. We have a 28-day return window. Your item is no longer within this window, which means we can't offer a refund or replacement for your purchase. I can only apologise for any disappointment caused, as I understand this is likely not the response you hoped for. With your item rejected by the brand, we’re unable to assist you with a repair, issue you a refund, or exchange. If there’s anything else I can do for you, please let me know, and I will be happy to answer any further questions you may have. Kind Regards, Nzuzo Customer Service Advisor