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Vanessa C
CS Senior Relations Specialist
Booking.com Customer Service Center (Netherlands) B.V. (CS Global)
23 may 2025, 10:40 CEST
Your reference:
Our reference: non-applicable
Dear Ms. Ana Melo,
Firstly, please accept our apologies for the unintended delay in coming back to you.
We would be happy to assist with your claim, but first we need more information about the case.
Please reply to this message providing as many details as possible, including:
• Reservation number and Proof of the claim, proof of inability to travel due to the DANA, for example cancelled transportation or place of residence.
Once we receive this information, we will assess the matter as soon as possible.
We are looking forward to your response.
Kind regards,
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