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M. D.

A: RYANAIR

27/09/2023

Hola, a día de hoy tengo programado dos vuelos para viajar a Marrakech el 9 de octubre (se compraron antes del terremoto).Sin embargo, el estado de la ciudad tras la catástrofe es bastante caótica. Poniendo en riesgo la seguridad del turista. Nuestro alojamiento ha recibido daños y nuestras actividades han quedado canceladas.Tras ponerme en contacto hoy con Ryanair para comentarles que se trata de una situación de fuerza mayor por el terremoto y que solicitamos un cambio (no reembolso) de destino por igual o inferior valor (aunque perdamos dinero nosotros), nos responden que es necesario pagar una penalización de 45 euros por persona y vuelo , en total 180 euros más. Seguramente esta reclamación durará a posteriori de la fecha del viaje, por lo que solicitamos un vale, cheque o bono por valor de los vuelos a Marrakech con el fin de poder usarlo más adelante. Hemos invertido el dinero de nuestras vacaciones en ellos y lo vamos a perder...por favor.Muchas gracias.

Mensajes (2)

M. D.

A: RYANAIR

14/10/2023

Buens tardes , tras más de dos semanas sin respuesta de Ryanair, vuelvo a insistir.En caso de no recibir respuesta, me veo obligada a acudir a intermediarios profesionales. Gracias

RYANAIR

A: M. D.

31/10/2023

Your request (40986713) has been updated. To add additional comments, reply to this email. MAD Daniel Badilla Fonseca (Ryanair) 31 Oct 2023, 13::07 GMT CPTES01884970-66Estimada Sra. María del Pilar del Ser Mateos,La respuesta a esta reclamación, la podrá encontrar en el documento adjunto.Esperamos haber sido de ayuda.Atentamente,Daniel B.Regulator Admin. Support Specialist Abogados 27 Sept 2023, 15:35 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[4XK6EZ-35Y7J]


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