Booking no nos ayuda ni nos da soluciones a una estafa

Hola realicé una reserva en Booking y me equivoqué de fechas. Apalabre con la señora el cambio de fechas (tengo capturas). La señora no bloqueó a través de Booking la reserva y nos han dejado en la calle a pesar de llevar todo el día hablando con la inquilina. Primero es casi imposible contactar con atención al cliente, segundo me han dicho que en 30 minutos nos da an solución y no nos ha vuelto a llamar. En vez de darnos solución nos han enviado hoteles más caros y mal seleccionados

----------------------------------------------------------------------------------Masha Koshkarova, May 29, 2023, 01::49 GMT+2CPTES01799900-65Dear Ms RODRIGUEZ,Would you please kindly provide us with the Booking.com reservation number so that we could look into this matter for you?Thank you in advance.Kind regards,[GEO90Q-P735Y]

El número de la reserva es 2102730829 y el nombre de la teleoperadora que nos atendió y que no solo no nos dio la solución, sino que tardó más de una hora y media en darnos una solución, que encima no nos sirvió cuando había dicho que en media hora nos iba a dar una solución es Rocío A. Encima las soluciones aportadas no se ajustaban en nada a nuestras necesidades

----------------------------------------------------------------------------------Masha Koshkarova, May 30, 2023, 00::26 GMT+2Dear Sir, Madam,Please note, that the property management has advised us that they agree to offer a refund for the originally made payment.Our customer service is working on it at the moment.For your future bookings, please do not make agreements outside of Booking.com. All modifications of your bookings should be made through us. Booking.com cannot be held liable for the private agreements which you make with the property management without our involvement.Thank you,Kind regards,[GEO90Q-P735Y]

I know i have recived the mail with the info. But my complain is also with Booking assintance, i am an old costumer and the attention as i said before was very poor, we were promissed a call with a solution un 30 minutes than never came. Instead more than one hour later your calle center wrote to us with acommadation that did not resemble in anything tonthe initial acommadation, i had to find one myshelf. This is an unaceptable