------------------------------------ Romario W. (CS Global) Jul 22, 2024, 18::04 GMT+2 Dear OCU,Firstly, please accept our sincere apologies for the unintended delay in coming back to you.In response to the above-referenced claim, please find attached our statement.We hope and trust to have informed you sufficiently.Kind regards,Romario W.CS Senior Relations SpecialistBooking.com Customer Service Center (Netherlands) B.V.Copyright © 1996–2024Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [65GGZ3-XX632]