Anterior

Azafata con malas formas para

Resuelta Pública

Naturaleza del problema:

Otro

Tu reclamación

S. I.

A: RYANAIR

30/06/2024

¡Vaya experiencia tan desagradable tuve después de mis vacaciones! Resulta que al momento de embarcar en el vuelo FR1710 de Oporto a Valencia, me topé con dos azafatas extremadamente maleducadas. No sé qué les pasaba, pero se empeñaron en decirme que mi maleta no cabía en el compartimento asignado. ¡Pero eso no era cierto! La metí sin problemas y aunque todos a mi alrededor les decían que sí cabía, ellas seguían insistiendo en lo contrario. Lo peor de todo es que me trataron de forma grosera y se negaron rotundamente a darme sus nombres. Una de ellas dijo llamarse Inés Moreira, pero sinceramente, me dio la sensación de que estaba mintiendo, sobre todo cuando se rió descaradamente en mi cara. ¡Qué falta de profesionalismo! Al final, no me quedó más remedio que pagar por un espacio adicional para mi maleta y aguantar sus burlas. ¡Menuda forma de arruinarme el regreso de mis vacaciones! Espero que esta situación no se repita en el futuro y que las aerolíneas tomen medidas para garantizar un trato más amable y respetuoso hacia los pasajeros.

Mensajes (5)

RYANAIR

A: S. I.

19/07/2024

Your request (51034983) has been updated. To add additional comments, reply to this email.H. Cirpean (Ryanair) 19 Jul 2024, 09:51 IST Estimado/a Sr/a,Nos referimos a su reciente correspondencia.Lamenmente no podemos localizar la reserva de su cliente con la información facilitada. Les rogamos nos hagan llegar una copia del itinerario de viaje o de su localizar de reserva con el fin de procesar esta reclamación adecuadamente.Sin otro particular, reciban un cordial saludo.Atentamente,H. CirpeanRegulator Admin Support SpecialistReclamar 30 Jun 2024, 19:45 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [W2G4WW-15PY2]

S. I.

A: RYANAIR

03/08/2024

Hola. Adjunto los datos del vuelo

RYANAIR

A: S. I.

22/08/2024

Your request (51034983) has been updated. To add additional comments, reply to this email.H. Cirpean (Ryanair) 22 Aug 2024, 08:55 IST Estimada Izquierdo Fontestad,En primer lugar, agradecemos la información aportada referida al trato recibido por parte de nuestro personal. Le pedimos disculpas por ello y le confirmamos que hemos transmitido toda esta información al departamento correspondiente para su conocimiento.Sin otro particular, reciban un cordial saludo.Atentamente________________________H. CirpeanParalegal Admin Support SpecialistH. Cirpean (Ryanair) 19 Jul 2024, 09:51 IST Estimado/a Sr/a,Nos referimos a su reciente correspondencia.Lamenmente no podemos localizar la reserva de su cliente con la información facilitada. Les rogamos nos hagan llegar una copia del itinerario de viaje o de su localizar de reserva con el fin de procesar esta reclamación adecuadamente.Sin otro particular, reciban un cordial saludo.Atentamente,H. CirpeanRegulator Admin Support SpecialistReclamar 30 Jun 2024, 19:45 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [W2G4WW-15PY2]

RYANAIR

A: S. I.

27/08/2024

Your request (53192355) has been updated. To add additional comments, reply to this email.MAD Luis Miguel Díaz Muñoz (Ryanair) 27 Aug 2024, 09:15 IST Estimado Sr./Sra.,Nos referimos a su correspondencia en nombre de Sara Izquierdo.Lamentamos profundamente lo sucedido durante su reciente experiencia con nosotros. Agradecemos que se haya tomado el tiempo de compartir sus comentarios, los cuales hemos tomado muy en cuenta para seguir mejorando nuestros servicios.Por favor, no dude en escribirnos si tiene alguna duda o sugerencia adicional. Estamos aquí para ayudarle en todo lo que necesite.Gracias por su comprensión y le pedimos disculpas por los hechos descritos.Atentamente,Luis MiguelRegulator SpecialistReclamar 13 Aug 2024, 09:25 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [LXJWXX-4KDKW]

RYANAIR

A: S. I.

06/11/2024

Your request (52794748) has been updated. To add additional comments, reply to this email. MAD Luis Miguel Díaz Muñoz (Ryanair) 6 Nov 2024, 10::45 GMT Estimada Sara Izquierdo, Acusamos recibo a traves de OCU. Le agradecemos sinceramente por compartir sus comentarios con nosotros y le pedimos disculpas por cualquier inconveniente que haya experimentado durante su viaje. En Ryanair, tomamos muy en serio las opiniones de nuestros pasajeros y estamos comprometidos en mejorar continuamente para asegurar que todos puedan disfrutar de la máxima comodidad y una experiencia satisfactoria. Sus comentarios son fundamentales para ayudarnos a alcanzar este objetivo. Esperamos tener la oportunidad de recibirle nuevamente a bordo y brindarle una experiencia aún mejor en el futuro. Atentamente, Luis Miguel Regulator Specialist Reclamar 3 Aug 2024, 21:22 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [4EXDNE-K123W]


¿Necesitas ayuda?

El tiempo medio de respuesta es de 15 días. Te recomendamos que esperes ese plazo antes de contactarnos.

Llámanos

Consulta nuestros horarios de atención aquí

Información para empresas

Descubra más sobre esta plataforma

Información para consumidores

Descubre más sobre nuestra plataforma