Dear Customer,Thank you for your message and for choosing eSky.We would like to express our sincere regret about the worrying situation in which you find yourself. Regarding your request, we would like to inform you that your flight was not cancelled and will go ahead as planned.According to conditions that were accepted during the reservation process, the ticket is non-refundable:"Return of an air ticket: The Payer shall be entitled to return the air ticket purchased via the www.eSky.com website if the tariff terms and conditions set out directly by the Carrier allow for that. The return of the air ticket may result in additional penalty fare in the amount set out independently from eSky and specified by the Carrier."The Ryanair tickets are non-refundable according to the airline's terms and conditions.Moreover, we would like to clarify that the tickets are covered by the aviation law not the consumer law like other products bought in the shop.Taking into consideration all the circumstances related to your travel we cannot accede to your request for a refund.Best regards,**Complaints Team** eSky.pl S.A., 14A Murckowska, '‹40-265 Katowice, Poland KRS: 0000383663 NIP 948-19-87-199 REGON 670140736 Initial capital of 1.019.525,60 PLN fully paid-upConfidentiality: This e-mail is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. Any unauthorized use, dissemination or copying is strictly prohibited. If you have received this e-mail in error, or are not named as a recipient, please immediately notify the sender and destroy all copies of this e-mail. -----OryginaÅ‚ wiadomoÅ›ci----- Od: System reclamos@esky.es WysÅ‚ane: 16/05/2024 10:16:58  Thank you for contacting eSky. We will review your case and send you a response no later than 14 days from the date of sending your request. Greetings, The eSky Team 
