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Air Arabia
Dear Valued Customer,
Due to the high volume of requests currently under review, processing times may be longer than usual.Toassistyou, please note the following:
EC261 compensation applies only to delayed or cancelled flights thaepartedfrom a European station.
All claims must besubmittedthrough ouronline web form.If you are contacting us for the first time and havesubmittedyour claim by email, we kindly ask that you resubmit it via the web form to ensure proper registration and processing. If you do not have your reservation number, an alternate form is available on the same page; however, submissions through thisoptionmay requireadditionalprocessing time.
If you have alreadysubmittedyour claim through the web form and have not yet received an update, please reply using your existing case reference, and we will review the status accordingly.
If you have received confirmation of eligibility and have alreadysubmittedyour payment details, no further action isrequiredat this stage.
We appreciate your patience and cooperation as we work to process all claims as efficiently as possible.
Kind Regards,
Customer Relations Department
Air Arabia
Dear Customer,
Thanks for reaching out to Air Arabia. We have received your request, and we will get back to you shortly.
Thank You
Air Arabia
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