Anterior

ABONO EXTRA ABUSIVO

Resuelta Pública

Naturaleza del problema:

Otro

Tu reclamación

M. R.

A: RYANAIR

09/10/2023

Hola, el día 8 de octubre viaje con ryanair donde abusivamente me cobraron 46 euros por llevar una riñonera, que es un simple bolso de escasas dimensiones que se suele utilizar para llevar la cartera, móvil etc.Este cobro resulta abusivo sin precedente, por lo que reclamo el reembolso integro, Ya hay varias sentencias que condenan este procedimiento por que lo que sabemos que esto no es legal, sino que se trata de un robo .Acogiendome a la normativa legal según la sentencia de 787/ 2022 este procedimiento es completamente abusivo.

Mensajes (3)

RYANAIR

A: M. R.

02/11/2023

Your request (41440294) has been updated. To add additional comments, reply to this email. MAD Gonzalo Miró (Ryanair) 2 Nov 2023, 11::19 GMT Su referencia: CPTES01892676-12Ryanair Ref: 41440294Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de MARIA REIMUNDO.Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.Facilitamos enlace a nuestra política de equipaje:s:help.ryanair.com/hc/es-es/articles/360017824658-Pol%C3%ADtica-de-equipaje-RyanairTodo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa de equipaje.Atentamente,_____________________________GonzaloRegulatorSupport Specialist Abogados 9 Oct 2023, 13:44 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[LP6ZEX-JYJ9J]

M. R.

A: RYANAIR

28/11/2023

Por lo mismo , realizo esta reclamación , se trata de un COBRO ABUSIVO. Yo no lleve ninguna maleta con esas dimensiones y se me cobro ABUSIVAMENTE 46 EUROS. No tiene ningún sentido que me cobren por llevar una RIÑONERA con dimensiones 13x21x6 . Adjunto fotografía y además he vuelto a volar con ryanair hace 2 semanas después de este cobro abusivo con esta misma riñonera , y NO se realizó este cobro abusivo. Por lo tanto fue un cobro abusivo y puntual porque siempre he llevado un bolso auxiliar como cualquier pasajero donde lleva el móvil, la billetera y NADA MAS , repito de dimensiones de 13x21x6. Tengo el numero de empleado quien me hizo este cobro abusivo fue :247489 . Exijo una vez más que se me realice el reembolso total, si no llevaré esta reclamación hasta las últimas consecuencias. Tengo un viaje nuevamente con ryanair a Pars 9 de diciembre, y volveré a llevar mi riñonera, demostrandonos que nunca antes se me hizo ese cobro abusivo . Así que entendería que fue un mal dia para la empleada, que fue un error y aceptar vuestras disculpas y el reembolso íntegro por su puesto. Pero no voy a dejar que me roben 46 euros por que no infringí ninguna de vuestras normativas.

RYANAIR

A: M. R.

12/12/2023

Your request (41440294) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Gonzalo Miró, 12 Dec 2023, 10::41 GMTSu referencia: CPTES01892676-12Ryanair Ref: 41440294Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de MARIA REIMUNDO.Lamentamos indicar que Ryanair mantiene la postura comunicada en base a sus Términos y Condiciones Generales de Transporte.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 2 Nov 2023, 11:19 GMTSu referencia: CPTES01892676-12Ryanair Ref: 41440294Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de MARIA REIMUNDO.Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.Facilitamos enlace a nuestra política de equipaje: s:help.ryanair.com/hc/es-es/articles/360017824658-Pol%C3%ADtica-de-equipaje-RyanairTodo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa de equipaje. ![](s:ryanairsupport.zendesk.com/attachments/token/lwryo7n6P09HUuMd3bL4doobP/?name=inlineImage.png)Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------Abogados, 9 Oct 2023, 13:44 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LP6ZEX-JYJ9J]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LP6ZEX-JYJ9J]


¿Necesitas ayuda?

El tiempo medio de respuesta es de 15 días. Te recomendamos que esperes ese plazo antes de contactarnos.

Llámanos

Consulta nuestros horarios de atención aquí

Información para empresas

Descubra más sobre esta plataforma

Información para consumidores

Descubre más sobre nuestra plataforma