Abandono e Impotencia

Vamos a ser muy sintéticos. A través de esta plataforma (Tiqets), reservamos una visita a las Minas de la Sal en Cracovia. El día en cuestión (24 de agosto), nos presentamos allí 2 horas antes de la entrada. Nos pusimos en la cola tras preguntar a varias personas donde era. Cuando llego nuestro turno nos dijeron que no podíamos entrar. Que contactáramos con la empresa donde habíamos comprado las entradas y nos sacaron de la cola. Intenté contactar con Tiqets, y no hubo manera. Ni por teléfono, ni por correo (usé todas las referencias que había en la web), nadie nos llamó ni se preocupo por nosotros. El resultado final, nos volvimos a España sin visitarlas, a pesar de haber ido a propósito. A fecha de hoy, nadie de Tiqets ha contactado con nosotros, a pesar de haberles enviado innumerables correos electrónicos. Hemos pedido la devolución del dinero, y espero que lo hagan. En cualquier caso, nos hemos sentidos abandonados e impotentes, y por supuesto nunca más volveremos a usar esta plataforma para la compra de eventos, pues hay otras, y mucho más humanas.

Hello partner, Greetings from TIQETS ! Please be informed that as I can check we are unable to find the details. I request you to kindly share the customer name which is updated the order completely and also email ID along with that so that we can fetch the details and update . Please do not hesitate to contact us if you want to do anything else . Thanks, Vasantha Hari Customer anaylst On Sun, Aug 30, 2026 at 10:15 AM wrote:

Customer: Víctor Santiago Praderas Mail: vsantiagopraderas@gmail.com Supplier code: TIQ-99234461 Reference ID: 205644308 Reservation day: 24 august You have numerous emails from me sent on the 24th from the Salt Mines—between 12:30 and 1:30 PM—to which no one replied. I request a refund. The amount was €106. If you need proof of payment, please ask me for it.

Dear Customer, Thank you for getting back to us, and we sincerely apologize for the inconvenience you experienced. As mentioned in your last email, we understand that you visited the venue directly. However, as per the ticket information, the required process was to present your smartphone ticket to the guide at the designated meeting point mentioned on the ticket. You were required to meet the guide at the specified meeting point, where the guide would provide you with the original tickets. Only after receiving the original tickets from the guide would you be able to proceed with entry to the venue. Since the required conditions and procedure were not followed, we regret that we are unable to provide a more favorable resolution in this case. We truly appreciate the efforts you made and understand your disappointment. However, at this time, there is unfortunately nothing further we can do regarding this matter. We sincerely apologize once again for the inconvenience and appreciate your understanding. Best regards, Anmol, Customer Support Agent On Mon, Aug 31, 2026 at 7:15 AM wrote:

We aren't the type of people who complain just for the sake of it, and I consider us to be fairly experienced travelers. As I mentioned, we arrived two hours early but struggled to find the meeting point—in fact, we never actually found it; we asked numerous times and eventually just got in line, as we had been instructed. Therefore, we continue to insist on a refund and ask that, moving forward, three things be addressed: 1. The meeting point should be much easier to locate; 2. There should be a direct phone number available to call on the day of the event in case of any issues; 3. There should be a more personal touch, and it shouldn't be so difficult to get in touch with you. No one looked out for us; if you check the records for that day, aside from trying—unsuccessfully—to find a Tiqets phone number online, I sent about five or six emails, none of which received a reply. A response is simply a matter of common courtesy.

You haven't replied to the last email. A response is the least we could expect. We will never use this platform again, nor will we recommend it. We are not the type of people to claim what isn't ours, nor would we have made such a long journey only to lose out on both the visit to the Salt Mines and the money. Surely anyone can understand that. We have the tickets, proof of our stay, photos of us taken on the day of the scheduled visit (August 24th at 12:20 PM), emails sent to you that very morning, and proof of payment for the Salt Mine tickets. You can verify for yourselves that our tickets were never scanned or registered. WHAT MORE COULD POSSIBLY BE NEEDED TO PROVE THAT WE ARE TELLING THE TRUTH?

ESPERANDO RESPUESTAS Y LA DEVOLUCIÓN DEL DINERO.

Dear Partner, Thank you for reaching out to us via email. We appreciate your communication. After reviewing the information you provided, we regret to inform you that we are unable to locate any booking associated with the details shared above. To assist you further and to help us find your booking, we kindly request that you provide us with the following information: Order reference number Customer email Customer full name We look forward to your response so we can resolve this matter promptly. Thank you for contacting Tiqets. Wishing you a wonderful day. Best regards, On Sun, Sep 6, 2026 at 10:45 AM wrote:

Although I have already sent it previously, I am resending the information you requested: Reference ID: 205644308 Email: vsantiagopraderas@gmail.com Name: Víctor Santiago Praderas

Dear Partner, Greetings from Tiqets! I hope this message finds you in good spirits. Thank you for reaching out to us regarding your inquiry. To assist you effectively, could you please provide the order details? Specifically, we would need the order ID, customer name, and customer email. This information will enable me to fetch the relevant details for you promptly. If there’s anything else you need or if you have further questions, please don’t hesitate to let me know. I'm here to help! Best regards, Yogesh Tanwar, Customer Support Agent On Tue, Sep 1, 2026 at 3:46 PM wrote:

Yogesh Tanwar I am attaching the information you requested—yet again. I request a refund to bring this matter to a close. Should I send the supporting documents? Admission tickets, travel tickets, photos, etc...

Dear Victor, Greetings from Tiqets! Thank you for reaching out to us regarding your concern. To assist you more effectively, could you please provide the Tiqets reference number associated with your inquiry? Additionally, it would be helpful if you could elaborate further on the specific issue you are experiencing. This information will enable us to investigate your case thoroughly and provide you with the best possible support. If you have any other questions or need further assistance, please do not hesitate to get back in touch. We are here to help! Kind regards, **Manish Yadav,** **Customer Support Agent** On Thu, Sep 17, 2026 at 3:15 PM wrote: