TARJETA REGALO IMPOSIBLE DE CANJEAR

Asunto: Imposibilidad de canjear tarjeta regalo Ryanair He intentado canjear una tarjeta regalo Ryanair con código N.º de Tarjeta Regalo: 366455595510100001 y valor de [100 EUROS], pero el sistema no permite su utilización. He realizado varios intentos y adjunto capturas de pantalla del error. Solicito la resolución urgente de esta incidencia, la activación correcta de la tarjeta o una alternativa que me permita utilizar el saldo adquirido. Quedo a la espera de una respuesta inmediata. Ana Belen Martínez Clemente

Your request (77393101) has been updated. To add additional comments, reply to this email. Ref: Estimado/a señor/a: Nos referimos a su correspondencia en nombre de Ana Belén Martínez Clemente. Le informamos que, según nuestros registros, no hemos detectado ningún error en la tarjeta de regalo y esta sigue vigente. Le solicitamos amablemente que revise el nombre asignado a la tarjeta de regalo y que utilice la dirección de correo electrónico correcta. Atentamente, M.Weber Regulator Support Specialist E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [G57LZ3-W1DKW]

Hoy 26 /06/2026 He vuelto a intentar comprar vuelos y canjear esa tarjeta y me sigue dando error.He comprobado varias veces el nombre y el mail.Por alguna razón no funciona.Les envio capturas de pantalla. ¿Podrían enviarme una nueva tarjeta? ¿O un reembolso de la misma? El problema persiste desde hace tres semanas. Espero su respuesta, Ana Martínez

Your request (77393101) has been updated. To add additional comments, reply to this email. Ref: Estimado/a señor/a: Nos referimos a su correspondencia en nombre de ANA BELEN MARTINEZ CLEMENTE. Actualmente estamos investigando todos los hechos y recopilando la información necesaria sobre el caso que le facilitaremos en los próximos días. Una vez finalizada la investigación, le enviaremos la documentación correspondiente. Por lo tanto, le solicitamos amablemente una prórroga del plazo. Gracias por su paciencia y colaboración. Atentamente, M.Weber Regulator Support Specialist E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [G57LZ3-W1DKW]

Your request (77393101) has been updated. To add additional comments, reply to this email. Ref: Estimado/a señor/a: Nos referimos a su correspondencia en nombre de ANA BELEN MARTINEZ CLEMENTE. Le informamos que el problema se produjo porque la pasajera no incluyó el acento en su apellido. Le rogamos que no utilice acento en el apellido Martínez para que el cupón sea válido. Consulte a continuación: Atentamente, M.Weber Regulator Support Specialist E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [G57LZ3-W1DKW]

He seguido sus instrucciones y he introducido el nombre sin tilde. El problema persiste y el sistema sigue mostrando el siguiente error: "The person whose name features on the Gift Card, Travel Voucher or Refund must be included as a passenger on this booking." El pasajero de la reserva es la misma persona que figura como titular de la tarjeta regalo. Les solicito que revisen la configuración de la tarjeta regalo, ya que parece existir un error en sus sistemas. Adjunto una captura de pantalla del mensaje de error y solicito una solución urgente o la activación manual del saldo.

Dear Ryanair, I have already followed the instructions provided by your customer service and entered my name without the accent, but the issue remains unresolved. The Gift Card was purchased by my sister and issued in my name. However, the system still displays the following error: "The person whose name features on the Gift Card, Travel Voucher or Refund must be included as a passenger on this booking." I am the passenger on the booking, so this appears to be a technical issue with the Gift Card details. Please escalate this case to your Technical Support team, as the suggested solution has not resolved the problem. I kindly request that the Gift Card details be reviewed and corrected manually, or that the card be activated so it can be redeemed. I would appreciate an urgent resolution, as I am currently unable to use a valid Gift Card.

Your request (77393101) has been updated. To add additional comments, reply to this email. Ref: Estimado/a señor/a: Nos referimos a su correspondencia en nombre de ANA BELEN MARTINEZ CLEMENTE. Le pedimos amablemente al pasajero que lo intente de nuevo, esta vez con el acento en el primer apellido (Martinez). Atentamente, M.Weber Regulator Support Specialist E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [G57LZ3-W1DKW]