Solicitud de reembolso-Cargo duplicado por reserva de hotel denegada

El día 30 de enero intenté realizar una reserva de hotel para una noche en Valencia a través de la página web. El primer intento de reserva fue denegado y no se confirmó, por lo que realicé un segundo intento, el cual sí fue confirmado correctamente. Sin embargo, se me han cobrado ambas transacciones, incluida la reserva que fue denegada y por la cual no se prestó ningún servicio. Ya he contactado con el servicio de atención al cliente, pero mi solicitud de reembolso ha sido rechazada. Dado que la primera reserva no se completó y no se recibió ningún servicio, este cargo resulta indebido. Por la presente, solicito formalmente la devolución íntegra del importe correspondiente a la reserva denegada. Adjunto la documentación justificativa (registros de pago , comunicaciones de las reservas y de las reclamaciones con la empresa)

Hi Team, Greetings from Nuitee, Thank you for your email, and please accept our sincere apologies for the inconvenience caused. To assist you further with your request, we kindly ask you to provide the following details: Guest name used for the reservation Check-in and check-out dates Hotel name Email address used to make the booking Once we receive this information, we will be able to proceed with the necessary assistance. Regards, Youssef Travel Operations Consultant Operations Nuitee Travel 🌐 www.nuitee.com This email is a service from Nuitée. Delivered by Zendesk On February 13, 2026 at 12:45:50 PM UTC, Reclamar reclamar@ocu.org wrote:

hello Everything you ask for is attached in the complaint , besides I had already sent you all this information to your personal mail when I first contacted you but you denied giving me a refund of my money. In any case I will attach all the documents again

Dear Team Please note that we do not hold any booking with the ref n oqMwXRCHe and that the only booking we have for the guest Dori Saiz Rubio is booking ID 11607732 --pEbwmQB6A which was under the hotel confirmation 7106458 and whcih was used as per Beatrice from the Front desk Given this fact we invite you to check with your bank if your account was in fact charged for the booking ID oqMwXRCHe since no booking was generated on our system under this ref n oqMwXRCHe Regards Abdelkebir Travel Operations Consultant Operations Nuitee Travel 🌐 www.nuitee.com This email is a service from Nuitée. Delivered by Zendesk On February 13, 2026 at 3:30:32 PM UTC, Reclamar reclamar@ocu.org wrote:

I have sent you your mail denying the booking twice ,and both transantions charged from the bank , so I regret having to express my strong dissatisfaction with how this case has been handled. Maintaining a charge for a reservation that was clearly denied and for which no service was provided constitutes, in my view, a completely unfair practice and is contrary to basic consumer protection standards. From my perspective, this situation is very concerning and reflects a lack of transparency and professional conduct, as you are retaining an amount that does not correspond to any service received. Therefore, I once again request that you review this case and proceed with the immediate refund of the improperly charged amount. Otherwise, I will be forced to continue with formal complaints through the relevant consumer protection authorities. I trust that you will resolve this matter promptly and professionally.

Hi Team Please provide us with our Nuitee seven digits number that starts with 8 or 9 or an eight digits number that starts with 1 to track this booking in our system otherwise provide us with the booking details such as: Check In - Check Out : Hotel name : Booking Holder Name : Should you require further assistance, please do not hesitate to contact us. Regards Abdelkebir Travel Operations Consultant Operations Nuitee Travel 🌐 www.nuitee.com This email is a service from Nuitée. Delivered by Zendesk On February 13, 2026 at 6:15:36 PM UTC, Reclamar reclamar@ocu.org wrote:

hello I have already sent the information you are requiring. The booking didn't go throught so I don't have the numbers you require. It seems as you haven't read my complaint at all. You have improperly charged for a booking that wasn't completed. check in :Jan 31 check out Feb 1 Hotel name :Ilunium Valencia Booking holder number: Dori Saiz Rubio Pre-book ID: oqMwXRCHe Transaction ID: tr_ct_Tqz9RFQ0yxXl2WzbPMJC4 This is all I have . Therefore, I once again request that you review this case and proceed with the immediate refund of the improperly charged amount.Otherwise, I will be forced to continue with formal complaints through my bank requiring a chargeback.

Dear team, Unfortunately, the booking has failed due to a session timeout. Please be informed that your payment authorization was cancelled and never confirmed. We suggest to try again, and let us know if you need further assistance. Kind regards Ibrahim Travel Operations Consultant Operations Nuitee Travel 🌐 www.nuitee.com This email is a service from Nuitée. Delivered by Zendesk On February 16, 2026 at 12:00:44 PM UTC, Reclamar reclamar@ocu.org wrote: