Snackpilot Breach of Contract Invoicing

On September 2024 I suscribed to Global Treats GmbH Snackpilot Snack Box service, to the Country Box and USA Box services. The boxes were charged to my bank account, but did never arrive and no delivery information or proof was given to me. I contacted Snack Pilot several times, but they either ignored my emails or didn´t provide any solution. Each month, Snackpilot will charge me for snack boxes that didn´t show any delivery or shipment information. Their customer service did not offer me any solution, and they kept charging me for a service they were not providing. According to their own Terms and Conditions, they were obliged to deliver the boxes charged to me, and they never did, so I assumed the contract was breached, and the only solution I had to protect myself to what I considered a scam was to cancel my bank card, with all the following problems and trouble this carries. Now, almost 2 years later, Global Treats GmbH SnackPilot is harrasing me with very scary emails asking me to pay them 349,56 € for Breach of Contractpushing me to do so telling me I will face legal trouble if I don´t. I explained them what happenned, but they don´t seem to read the emails and do not reply according to what I am explaining them, escalating their language and threats. I did a quick search on Google, and there are several threads online with lots of europeans from different countries explaining a very similar situation, all from recent months, so I am afraid this could be a european level scam coming from Global Treats GmbH Snackpilot or someone posing as them. I do hope this is a mere missunderstanding from their side, but this situation has caused me a great ammount of stress in a moment where my health is very fragile, and need help solving this issue, since I don´t have the money they are asking me for. I don´t know what to do, please help.

- Por favor, escriba su respuesta por encima de esta línea - Your request ticket.id has been updated. To add additional comments, reply to this email or click on the following link. s:support.snackpilot.com/hc/requests/511683 Theresa (SnackPilot) 14 jul 2026, 10:01 CEST Hello, thank you very much for your message and for taking the time to contact us regarding your questions. In October 2025, you ordered a box from us. With this order, as was clearly visible on the website during the ordering process, you concluded a contract over several months. If you selected a discount offer, this applied and still applies only if the contract was concluded for several months. This means that a contract over several months exists, and both parties are obliged to comply with the contract - you should therefore enable the monthly charges and accept the boxes sent, while we are obliged to deliver. It should be noted that the order and shipment only take place after receipt of payment, whereby you are responsible for ensuring that the charges can be carried out smoothly. As long as no payment is received from you within the framework of a subscription, we are not yet obliged to deliver. If you cancel your subscription, this cancellation becomes effective at the end of the term - that is, after reaching the contractually agreed number of boxes. An earlier termination of your subscription is not possible. No withdrawal has been received from you either. Since you have not complied with your contractual payment obligation even after numerous payment reminders and dunning notices, we have extraordinarily terminated the contractual relationship with immediate effect and hereby invoice you for the damage caused by your breach of contract. Further information can be found in the aforementioned payment reminders you have already received. These were sent to the order email address you used. We strongly recommend that you read these reminders carefully, especially the last one, as these emails answer many questions that you may currently have very well. Thank you for your understanding. Best regards! Theresa from SnackPilot Reclamar 13 jul 2026, 18:01 CEST

You are not even reading my messages, or you are willingly avoiding the fact that it was your company who broke the contract. You keep copying and pasting a message changing the name of the sender, a message that is not referencing what I am telling you. As you mention: "This means that a contract over several months exists, and both parties are obliged to comply with the contract - you should therefore enable the monthly charges and accept the boxes sent, while we are obliged to deliver. " . Well, you did not deliver the boxes that you charged me for. I enabled the monthly charges, you took my money for several months, and you never delievered the product. You broke the contract, not me. I can see hundreds of other people all over Europe are facing the same situation. This is either a big missunderstanding, or a huge scam that needs to be investigated. This is dealing me a huge ammount of stress when my health is in a bad moment, and I dont have the money to pay this. If you keep harrasing me, I am following my complaints through OCU and the European Consumer Center.