Dear Customer,Thank you for your recent email.Please be advised we (at Intana Claims) administrate only claims if you have purchased ‘Travel Insurance’ and ‘Baggage Insurance’. We also administrate claims specifically for ‘Cancellation Insurance’ policies issued in Germany or Austria.To enable us to consider a claim under your policy you will need to provide us with the following information:Claimant Name:Date of Birth:Address:Contact Number:Order number andor Booking Number:Policy Number:Reason for Claim:Departure Date:Return Date:Incident Date:Destination:Amount Claiming:We kindly request a copy of your booking confirmation and insurance certificate.If you do not provide us with this information, then this may delay your claim.We have detailed below some helpful information on where to direct your enquiry if we are unable to assist you: * General queries i.e. how to obtain a policy refund, how to make a policy amendment, etc. The email address is: kunder@solidab.se * For any airline ticket changes you will need to go back to your original booking agent or airline. * If your policy was issued in Denmark, Norway, Sweden and Finland, then your query or claim should be sent to: reseskador@solidab.se (We do not handle these types of claims). * If your claim is in relation to ‘Cancellation Protection’ insurance, then your query or claim should be sent to: kunder@solidab.se (We do not handle these types of claims). * Important note: Baggage claims - If you have purchased a ‘Travel Insurance’ policy, then you only have cover for ‘Baggage delay’. If you have purchased a ‘Baggage Insurance’ policy, you will have cover for lost, stolen or delayed baggage. * Please note we no longer deal with Ryanair claims, so you will need to co tact Ryanair directly.I trust our position has been fully clarified.Kind regards,CollinsonIntana Claims TeamIntana is a trading name of Collinson Insurance Services Limited and Collinson Insurance Solutions Europe Limited. Collinson Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Number - 311883. Registered number: 758979, Registered in England Registered Office: Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU.Collinson Insurance Solutions Europe Limited is incorporated in Malta under Registration number C89980 and is enrolled in the Insurance Agents List to act as an Insurance Agent in terms of the Insurance Distribution Act (Cap.487).This e-mail may contain privileged and confidential information and/or copyright material and is intended for the use of the addressee only. If you receive this e-mail by mistake please advise the sender immediately by using the reply facility in your e-mail software and delete this e-mail from your computer system. You may not deliver, copy or disclose its contents to anyone else. Any unauthorised use may be unlawful. Any views expressed in this e-mail are those of the individual sender and may not necessarily reflect the views of The Collinson Group L and/or its subsidiaries or any other associated company (collectively “Collinson Group”).As communications via the Internet are not secure Collinson Group cannot accept any liability if this e-mail is accessed by third parties during the course of transmission or is modified or amended in any way following dispatch. Collinson Group cannot guarantee that any attachment to this email does not contain a virus, therefore it is strongly recommended that you carry out your own virus check before opening any attachment, as we cannot accept liability for any damage sustained as a result of software virus infection. Senders of messages shall be taken to consent to the monitoring and recording of e-mails addressed to members of the Collinson Group.
