Subject: Pending refund and lack of response - Invoice No. 6512-1-999-57622-1 (OCU Claim No. 15568955)
To the Busbud Customer Support Team,
I am writing to you regarding our recent travel incident and the full refund request we filed under invoice 6512-1-999-57622-1 (OCU reference: 15568955).
To date, we have still not received the corresponding refund for the service that was not provided. We want to express our absolute dissatisfaction with how this is being handled: you already have our phone number, yet no one has contacted us via WhatsApp. Likewise, we are trying to communicate with you through Facebook and it is completely impossible to get a response or a solution through any channel.
This situation of being ignored and blocked by your support service is unacceptable. We demand that you get in touch with us immediately, process our full money refund without further delay, and confirm the status of the refund in writing.
Sincerely,
Brenda López
(Invoice number: 6512-1-999-57622-1)
