I would like to file a complaint regarding my reservation.
When I arrived at the pickup location indicated in the reservation confirmation, the company informed me that there was no reservation in my name and that they had no cars available for rent.
As a result, I was unable to pick up the vehicle I had reserved through CarJet and was forced to find another company to rent a car from.
This situation caused me a great deal of frustration and inconvenience, especially since I had an important appointment and a specific time to arrive at my destination. Instead of being able to continue my trip as planned, I had to waste time looking for another vehicle, which disrupted my entire schedule.
I request an explanation of what happened, and specifically information regarding a refund for the unused reservation and any additional costs I had to incur.
I look forward to hearing from you and receiving a resolution to this issue.
Andrey
