Your request (76882754) has been updated. To add additional comments, reply to this email.
Su ref:
Estimados señores:
Nos referimos a su correspondencia del 03/06/2026.
Observamos que la reserva original se realizó a través de una agencia de viajes online asociada (OTA), concretamente KIWI.
Las agencias de viajes online asociadas son aquellas que han firmado acuerdos comerciales con Ryanair para mostrar nuestros vuelos y productos en sus sitios web y ofrecerlos como parte de sus paquetes dinámicos. Según lo estipulado en sus contratos, todos los reembolsos deben ser gestionados directamente por la OTA. Encontrará más información en esta sección de nuestro sitio web: s:help.ryanair.com/hc/en-us/categories/12489248662673-Travel-Agent-Bookings
Reservas con agencias de viajes online asociadas (OTA)
Política de reembolsos de las OTA asociadas
Si ha reservado a través de una de las OTA asociadas de Ryanair, deberá ponerse en contacto con ellas para tramitar el reembolso de su reserva.
Por lo tanto, Ryanair no puede procesar directamente ninguna solicitud de reembolso para esta reserva.
En vista de lo anterior, le recomendamos que se ponga en contacto con su agencia de viajes en línea para solicitar asistencia adicional con respecto a su reclamación.
Atentamente,
Floriana T.
Regulator Admin Support Specialist
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [GWNDRN-EVL43]
