Hello Joshua,
Thank you for contacting Visa.
We apologize in advance for any inconvenience, as we currently do not support the language that you are writing to us.
In an effort to provide assistance, we have translated your message and identified the following information to answer your inquiry:
Unfortunately, Visa cannot progress this case on your behalf since Visa does not have a contract with cardholders and does not have access to, or jurisdiction over, cardholder accounts. Our client financial institutions issue cards and are responsible for all account management and billing inquiries. Account information is confidential and is regulated by the Terms and Conditions between client banks and their cardholders.
Please be informed that in cases of disputed sale transactions you may be eligible for a chargeback. Chargebacks are reversals of disputed sales transactions. Please find out from your bank whether you are eligible for chargeback.
If you do not have insurance and are not eligible for chargeback, your card-issuing bank may not be able to assist you in this issue. You are advised to speak to your local Citizens Advice Bureau who will be able to tell you what your legal rights are in this case and whether the merchant is liable by law to give you a refund.
Thank you for writing,
James
Consumer Support Europe www.visaeurope.com
Disclaimer: If you notice a change of from email address, then we are responding to your query from the correct department/mailbox.
ABOUT VISA – We are a payments business. We are not a bank and we do not issue cards. Nor are we a credit card company, so we do not lend or set the fees that consumers pay. We provide the brand, systems, services and rules that help make electronic payments between millions of consumers, businesses and governments happen. For more information, please visit our website. Please note that all consumer enquiries are handled by our Consumer Queries Team based in the United States of America. For more information on Visa’s privacy practices please visit the privacy page at s:www.visaeurope.comrivacy/
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