Reembolso solicitado

Hizo una compra online para 4 productos personalizados. De las 4 cosas, 2 me llegó muy mal hechos pero me llegó. 2 nunca me llegó. Al ponerme en contacto con la tienda, desde el primer momento me piden pagar más dinero. Pagar para recibir cosas que ya he pagado y no he recibido. Estoy solicitando el reembolso para los productos que no me han enviado, pero si que me han cobrado.

Hi , Don't worry, we have received your email. Normally your email will be answered within 24 hours, but due to the overload of emails we have received, there has been a delay in replying, so you may not get a reply until 48 hours. Especially during holidays and peak sales periods. If you never receive the order information email, maybe check your spam mailbox, especially for Hotmail and Outlook users. We understand your feelings very well,everyone wants to have this special product.We have been pressing the logistics company so that you can receive your parcel earlier.Please don't worry,we will help you. customer service team Wed Oct 02 20:15:27 CST 2024，reclamar reclamar@ocu.orgwrote: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Esto no es una respuesta.

Hi , Don't worry, we have received your email. Normally your email will be answered within 24 hours, but due to the overload of emails we have received, there has been a delay in replying, so you may not get a reply until 48 hours. Especially during holidays and peak sales periods. If you never receive the order information email, maybe check your spam mailbox, especially for Hotmail and Outlook users. We understand your feelings very well,everyone wants to have this special product.We have been pressing the logistics company so that you can receive your parcel earlier.Please don't worry,we will help you. customer service team Sun Oct 06 18:15:11 CST 2024，reclamar reclamar@ocu.orgwrote: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌