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Ryanair Ref; 66314295/O1F4XX - Ref:
Estimado/a señor/a:
Nos remitimos a su correspondencia en nombre de Blanca Del Moral Lorente.
En nombre de Ryanair, le ofrecemos nuestras más sinceras disculpas por el retraso del vuelo FR8713 de VLC a PSA el 4 de Julio, que se demoró menos de 3 horas a la llegada.
El Reglamento UE 261 exige que las aerolíneas proporcionen el aviso del Artículo 14.2 en el momento de la facturación y lo distribuyan durante las interrupciones del vuelo. Para cumplir con el Reglamento UE 261, Ryanair ha proporcionado el aviso del Artículo 14.2 durante la facturación en línea. Esto les permite, antes de la salida, revisar y acceder al aviso sobre sus derechos en todo momento.
Además, todos los clientes afectados por el retraso de este vuelo recibieron mensajes que les permitieron acceder al aviso EU261.
Tengan en cuenta que el pasajero abordó el vuelo afectado:
Dado que el retraso fue inferior a 3 horas a la llegada, no se les abonará ninguna compensación según el Reglamento EU261/2004.
Lamentamos sinceramente las molestias ocasionadas a los clientes.
Esperamos que esta información les haya sido útil.
Atentamente,
____________________________
Jimmy C.
Regulator Admin Support Specialist
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [G193WP-MENV3]
