Dear customer,In order to properly address the matter you raised in your correspondence, please send your request to the email: datiperfatture@alitalia.it.Kind RegardsAlitalia Customer RelationsAccording to the EU Regulation 2016/679 - Code dealing with the protection of personal data, we wish to inform you that personal data involved in the present complaint will be dealt with in compliance with the provisions of EU Regulation 2016/679. It will be used, under electronic form or not, to reply to you.Such data may be communicated to other suppliers appointed specifically as external providers and in charge of handling your comments. Regarding the use of the rights under Art 13 of EU Regulation 2016/679, we kindly invite you to visit our website at s:www.alitalia.com/it_it/special-pagesrivacy.Original Text