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Ryanair ref: 76032990/XUMR5P
Reclamación por cobro indebido de equipaje de mano
Estimados señores
Les escribimos en relación a la reclamación presentada por MAR GONZALEZ
Todas nuestras tarifas incluyen una bolsa personal pequeña para llevar a bordo, como un bolso de mano o una funda de portátil (40 x 20 x 25 cm). Es posible adquirir una pieza de equipaje de mano adicional de 10 kg, con unas dimensiones máximas de 55 x 40 x 20 cm, si la tarifa elegida no incluye dicha pieza de equipaje.
Si la bolsa pequeña o la pieza de equipaje de mano de 10 kg no caben en los medidores de equipaje situados en la puerta de embarque, etiquetaremos la pieza de equipaje y la colocaremos en la bodega del avión sujeto al pago de una tasa de facturación de equipaje en la puerta de embarque.
Debido a lo anterior no podemos ofrecer un reembolso
Atentamente.
E. Hidalgo
Regulator Admin. Support Specialist
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [937D03-EJE1L]
