I am writing to formally complain about my order, which arrived incomplete despite the long delivery time.
I paid $45 for the product, but I did not receive everything that was advertised and included in my purchase. Your offer to refund only $10 is unacceptable given that the order was not fulfilled as agreed.
Your 14-day return policy should not be used to dismiss a complaint about an incomplete order. I am requesting an appropriate resolution, preferably a full refund of the $45 paid, or a complete replacement at no additional cost.
Please respond within 7 calendar days. If this matter is not resolved satisfactorily, I will pursue a payment dispute with my payment provider, file complaints with the relevant consumer protection authorities, and publish a factual review of my experience.
I have retained the order confirmation, proof of payment, photographs of the incomplete package, and our email correspondence.
I look forward to your prompt response.
Kind regards,
