Buenos días, Referente a esta reclamación le indicamos lo siguiente:Las llaves del apartamento se dejan en un casillero y se da el código de acceso al cliente.Tras la estancia de la cliente Sonia Velasco, nos es imposible acceder al casillero con la llave dentro, por lo que se tiene que cortar y reemplazar dicho casillero.Tras esta actuación se informa a la cliente del problema tras preguntarle en primer lugar si se habia realizado algun cambio en el código del mismo y esta informarnos que no.Se procede a la retención e información de dicha retención de fianza.Si necesitaran de cualquier soporte adjunto por favor, indiquennos.Gracias,Ruben Calvente GilHead of operationsALFRESCO STAYSMobile: +34 619 421 799Urb. Marina del Sol, 188, 29649 Mijas, MálagaWeb:www.alfrescostays.comEmail:ruben.calvente@alfrescostays.comCONFIDENTIALITY NOTICE: This e-mail and any files transmitted with it are both confidential and privileged. They are intended solel for the use of the intended recipient. The content of this e-mail and any files transmitted with it may have been changed or altered without the consent or knowledge of the author. Although this e-mail, including any attachments, is believed to be free of any virus, or other defect which might affect any computer or IT system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free, and no responsibility is accepted for any loss or damage arising in any way from its use. If you are not the intended recipient, please note that any review, dissemination, disclosure, alteration, printing, copying or transmission of this e-mail and/or any file transmitted with it is prohibited and may be unlawful. If you have received this e-mail and any file transmitted with it in error press your Reply button and advise the sender that you have received it, or notify Ruben Calvente Gil.
