Problemas devolución del dinero

Pedido número 33397 efectuado a través de Hipay en Justteck el día 15/1/19. Solicitado reembolso del dinero (299 €) por incumplimiento de contrato. Ni Justteck ni Hipay se hacen cargo de la devolución de mi dinero.

- Please type your reply above this line -Dear Abogados,Thank you for contacting us!We have received your request and will take care of it as soon as possible. If you want to add further information, please reply to this email or use this link support.hipay.com/hc/requests/230107.This link also enables you to check the status of your request.Best regards,The HiPay teamThis email is a service from HiPay.

- Please type your reply above this line -Your request (230107) has been updated. To add additional comments, reply to this email.Yvette (HiPay)Feb 11, 14:23 CETEstimado cliente,Sentimos por las molestias causadas por este comerciante.Estamos analizando su solicitud y estamos tratando de contactar al comerciante .Después de nuestra búsqueda , lamenmente no hemos podido encontrar una cuenta Hipay utilizando su dirección Podría decirnos con ello los primeros 6 y últimos 4 dígitos de la tarjeta que utilizó y el nombre del titular de la tarjeta?Nos aseguraremos de volver a usted lo antes posible.le agradecemos mucho por su comprensiónAtentamenteHiPay Customer CareAbogadosFeb 1, 21:15 CET (:www.ocu.org/nt/nc/institucionalolitica-privacidad)This email is a service from HiPay.[YDL99R-XE5K]

Por favor, ruego que esta situación se aclare de una vez, puesto que ya casi hace un mes que se hizo el pago y ustedes lo cobraron enseguida pero están tardando mucho en devolverlo. En los archivos adjuntos les muestro los mails enviados con toda la documentación, puesto que YA la tienen, pero aun así se la vuelvo a enviar. Necesito ya mi dinero. Gracias

- Please type your reply above this line -Dear Abogados,Thank you for contacting us!We have received your request and will take care of it as soon as possible. If you want to add further information, please reply to this email or use this link support.hipay.com/hc/requests/232151.This link also enables you to check the status of your request.Best regards,The HiPay teamThis email is a service from HiPay.

Por favor, me pueden indicar en qué estado se encuentra la devolución de MI dinero??

- Please type your reply above this line -Dear Abogados,Thank you for contacting us!We have received your request and will take care of it as soon as possible. If you want to add further information, please reply to this email or use this link support.hipay.com/hc/requests/232748.This link also enables you to check the status of your request.Best regards,The HiPay teamThis email is a service from HiPay.

- Please type your reply above this line -Your request (230107) has been updated. To add additional comments, reply to this email.HiPay (HiPay)Feb 15, 13:12 CETDear Sir/Madam,We refer to the claim that you have recently sent to our institution in respect of an order that you placed on the above-mentioned e-commerce website.We hereby inform you that HIPAY is not the publisher of this e-commerce website.HIPAY is an electronic money institution authorized by the National Bank of Belgium (NBB).Acting as an electronic money institution, HIPAY provides publishers of e-commerce websites with payment services enabling them, including but not limited, to offer their customers various payment methods in order to pay for the price of the products and/or services they market.As a consequence, HIPAY remains a third party to the contractual relationship you entered into with the publisher of this e-commerce website.Subsequently, HIPAY is neither entitled to, nor authorized to, settle the commercial dispute that has arisen between the publisher of this e-commerce website and yourself.In order to settle this commercial dispute, we kindly invite you to contact the publisher of this e-commerce website so that they can deal with your claim.You can contact the publisher of this e-commerce website at:LOVELY EVOLUTION LDA Av Atlantico, n.o 16, 14o 8 Parque das Nações1990-018 LISBOA PORTUGALadm@lovely-e.com or info@justteck.comConcomitantly, and with the purpose of facilitating the processing of your claim, we will pass it on to the publisher of this e-commerce websitePlease note that HIPAY is highly committed to providing its services to e-merchants that fully perform their obligations towards their customers and process seriously the potential claims that they might receive.HiPay ME SA Société anonymeau capital de 54.826.000,00 EurSiège social 19 avenue des volontaires - 1160 AUDERGHEM, BELGIQUE RPM 0897928802On these grounds, HIPAY systematically investigates when claims are sent to HIPAY.If the investigation brings to light that an e-merchant has failed to perform its obligations, HIPAY will cease to provide this e-merchant with any payment services.In this particular case, HIPAY's investigations have brought to light material breaches to the e-merchant's obligations. As a consequence, HIPAY has ceased to provide its services to this e-merchant.The behaviour of this e-merchant causes HIPAY serious financial losses and serious damages to HIPAY's reputation for which HIPAY has to be indemnified.We hereby inform you that HIPAY is consequently communicating the case of this e- merchant to the competent authorities and courts.Please feel free to contact us, should you have any further queries,Yours faithfullyHIPAY TeamHiPay Customer CareYvette (HiPay)Feb 11, 14:23 CETEstimado cliente,Sentimos por las molestias causadas por este comerciante.Estamos analizando su solicitud y estamos tratando de contactar al comerciante .Después de nuestra búsqueda , lamenmente no hemos podido encontrar una cuenta Hipay utilizando su dirección Podría decirnos con ello los primeros 6 y últimos 4 dígitos de la tarjeta que utilizó y el nombre del titular de la tarjeta?Nos aseguraremos de volver a usted lo antes posible.le agradecemos mucho por su comprensiónAtentamenteHiPay Customer CareAbogadosFeb 1, 21:15 CET (:www.ocu.org/nt/nc/institucionalolitica-privacidad)This email is a service from HiPay.[YDL99R-XE5K]

En Español no pueden contestar, por favor?