PROBLEMAS CON EL REEMBOLSO

9997970634776 ESTE ES EL NUMERO DE LA RECLAMACION Nombre de la persona que hizo la reserva Samuel Casasola Diaz, 314-177-115-17 este es otro numero que me proporcionaron, 36663387516 este es otro numero, At HOLIDAY INN EXPRESS SHANGHAI JINSHAN in SHANGHAI, CHINA on August 01, 2023, aqui tiene la conversacion solicitando la cancelacion del hotel media hora mas tarde nde la reserva, le cobraron la totalidad cuando el solicito la cancela cion en el plazo que tenia, y en el peor de los casos solo le tendrian que haber cobrado una noche, que era la penalizacion en caso de haber cancelado mas tarde.Is this the Trip you are contacting us about?1) Yes2) No1/8/23, 11:44 - Extrys: 11/8/23, 11:44 - Priceline: *Priceline Virtual Assistant*Got it, you would like to cancel your Hotel reservation. I have sent you a copy of your Itinerary to your email. If your Trip is eligible for cancellation, you will see a cancel button on your itinerary.1/8/23, 11:44 - Priceline: *Priceline Virtual Assistant*For more information, please check out our helpful FAQ article: https://help.priceline.com/how-do-i-change-or-cancel-my-hotel-reservation-Syliq18aO1/8/23, 11:44 - Priceline: *Priceline Virtual Assistant*Can I help you with something else?1/8/23, 11:45 - Extrys: Need more help1/8/23, 11:45 - Priceline: *Priceline Virtual Assistant*Thank you for verifying your information for TRIP 36663387516, Samuel. We are transferring you to a Hotel agent now to discuss your Cancel Reservation1/8/23, 11:46 - Priceline: *Christian*Hi. This is Christian from Travel Services. Happy to help you today! Please allow me a few minutes while I review the details that you have entered into this conversation.1/8/23, 11:46 - Priceline: *Christian*I see here that you would like to cancel your reservation as it was booked accidentally, right?1/8/23, 11:47 - Extrys: Exact1/8/23, 11:47 - Priceline: *Christian*No worries, if the cancelation policy allows, I will process the cancelation right away.1/8/23, 11:47 - Extrys: ?IMG-20230801-WA0001.jpg (archivo adjunto)Seems here that I can still cancell it with a fee of 6X.XX €1/8/23, 11:47 - Extrys: Thanks a lot1/8/23, 11:48 - Priceline: *Christian*You are welcome.1/8/23, 11:49 - Extrys: I called the tech support this morning for this but as I don't get response back from the scalated issue I'm writing here to keep constance of my situationCurrently I can't even call the hotel as it don't even have a valid phone number1/8/23, 11:49 - Priceline: *Christian*I understand. I am actually seeing here an open case.1/8/23, 11:50 - Extrys: Ok~1/8/23, 11:51 - Priceline: *Christian*Thank you for waiting. It would be best if I just keep the case as is. It is currently being worked on by our research team.1/8/23, 11:52 - Priceline: *Christian*Please wait for the email from them for the resolution.1/8/23, 11:52 - Extrys: Ok thanks a lotDoes this mean that if the date pases I will still being able to get back most of the money?1/8/23, 11:53 - Extrys: For example if the issue is not resolved prior 2nd at 12am although I tried cancelling prior that date will I still getting my refund?1/8/23, 11:54 - Priceline: *Christian*That is correct. By the way, it actually shows here that this is on restricted rate and no cancel option is available. This could be the reason why it was escalated earlier.1/8/23, 11:54 - Extrys: Sorry, What does that mean?1/8/23, 11:55 - Priceline: *Christian*On the booking conditions here, it shows that this is non refundable.1/8/23, 11:57 - Priceline: *Christian*By the way, are you planning to book this hotel on a different date?1/8/23, 11:58 - Priceline: *Christian*Oh, wait. Let me check further.1/8/23, 11:58 - Priceline: *Christian*On the contract, it shows Fully Refundable until 11:59PM (property local time) on Jul31.1/8/23, 11:59 - Extrys: YesI knowBut there is the cancelation fee prior 2nd 12am1/8/23, 11:59 - Extrys: Which is not the full hotel1/8/23, 12:00 - Extrys: Maybe only a single day that's why the confusion1/8/23, 12:00 - Extrys: ?IMG-20230801-WA0003.jpg (archivo adjunto)1/8/23, 12:00 - Extrys: Currently the penality is one night1/8/23, 12:00 - Priceline: *Christian*That is noted. Checking on it now.1/8/23, 12:04 - Extrys: As long as I can get my money back with the single night fee deducted is ok to meAs it appears in the cancellation policy1/8/23, 12:06 - Priceline: *Christian*Still checking on it, Samuel.1/8/23, 12:07 - Extrys: Thanks a lot1/8/23, 12:07 - Priceline: *Christian*You are welcome.1/8/23, 12:17 - Priceline: *Christian*Thanks for patiently waiting. I will have to escalate this to our Ops team for review. They will try to cancel the reservation with the 1 day penalty. No worries, even though it will pass the August 2nd schedule, they will be able to review the request here.1/8/23, 12:17 - Extrys: Ah nice to read that, thank you very much!1/8/23, 12:18 - Priceline: *Christian*Please take note of this case number for your reference : 1119699604.1/8/23, 12:18 - Extrys: Ok, noted1/8/23, 12:18 - Priceline: *Christian*Is there anything else that I can assist you aside from this?1/8/23, 12:19 - Extrys: Just a quick question1/8/23, 12:19 - Extrys: If the 1 night penality Is applied I can still going to the hotel that night? Or no?1/8/23, 12:20 - Extrys: To at least make that loss worth, if not then is ok too1/8/23, 12:20 - Priceline: *Christian*Actually, what will happen here is if we proceed with the cancelation with one night penalty, this reservation will be totally canceled. You will not be able to use the first night.1/8/23, 12:20 - Extrys: Ok is fine1/8/23, 12:21 - Extrys: Then everything is clear to me now, thanks for your help today!1/8/23, 12:22 - Priceline: *Christian*Pueden ver los datos que necesitan en la conversacion y las imagenes que les envie en el mensaje anterior. Por favor no mareen mas, y devuelvan el dinero cobrado de mas