Dear MARIA PAZ DOMINGUEZ DURAN,
Thank you for your message.
We have reviewed your orders and apologize for the unfortunate incident.
To resolve the matter concerning the damaged item in Order BWSVESB2000087688, we will issue a refund of €10.76, which corresponds to the actual amount paid for this item after discounts. Please allow approximately 3–10 business days for the refund to be processed.
Regarding the cancelled Order BWSVESB2000131270, please note that, on occasion, our website may contain typographical errors, inaccuracies, or omissions affecting product descriptions, pricing, promotions, or offers. We reserve the right to correct such errors, update information, or cancel orders if any information is found to be inaccurate at any time and without prior notice, including after an order has been placed.
We regret any inconvenience this may have caused and appreciate your understanding.
Kind regards,
Kelly Peters
STYLEVANA
Este correo electrónico es un servicio de Stylevana.
El 19 de marzo de 2026, 12:31:06 UTC, reclamar@ocu.org escribió:
