Problemas con devolucion

Hola compré un volante fanatec a principio de agosto , como no me gustaba el producto intenté ponerme en contacto con la fabrica, despues de muchos correos me dan un numero de envio ( para qle envien el producto. Les envio el producto y les llega el 11 de septiembre. No me informan en ningun momento de que el producto llega a las instalaciones y estoy sin el producto y sin el dinero

Dear valued customer,Thanks for reaching out!Due to a significant increase of traffic on our website, we are receiving more inquiries than usual. It may take our agents 3-5 days to get back to you. We're working hard to keep your wait to a minimum and thank you for your patience in the meantime.Below you can find answers to frequently asked questions.How long is the order processing or shipping time?Due to high demand, we have been experiencing delivery processing delays. Currently, we require between 1 to 4 business days to dispatch your order, while there may be additional delays in transit time, depending on your location and selected shipping method.You can find relevant updates from our couriers below:UPSFedExUSPSAustralia PostJapan PostI want to change an existing order. Is this possible?Order modifications are not possible for technical reasons. If you order has not been processed, you can cancel it directly in your account and place a new order with your desired combination of items.You can find more information on orders or customer account questions via the following links:EuropeUSAAustraliaJapanThank you for contacting Fanatec customer support - we'll be in touch!⁎⁎⁎⁎This is an automatic reply, please do not reply⁎⁎⁎⁎Best regards,Your Fanatec Customer Support Team[X][X][X][X]

Numero de envio que me disteis : RMA/1721287 MNumero de seguimiento ups : 1Z2L7CT96800005216

Dear valued customer,Thanks for reaching out!Due to a significant increase of traffic on our website, we are receiving more inquiries than usual. It may take our agents 3-5 days to get back to you. We're working hard to keep your wait to a minimum and thank you for your patience in the meantime.Below you can find answers to frequently asked questions.How long is the order processing or shipping time?Due to high demand, we have been experiencing delivery processing delays. Currently, we require between 1 to 4 business days to dispatch your order, while there may be additional delays in transit time, depending on your location and selected shipping method.You can find relevant updates from our couriers below:UPSFedExUSPSAustralia PostJapan PostI want to change an existing order. Is this possible?Order modifications are not possible for technical reasons. If you order has not been processed, you can cancel it directly in your account and place a new order with your desired combination of items.You can find more information on orders or customer account questions via the following links:EuropeUSAAustraliaJapanThank you for contacting Fanatec customer support - we'll be in touch!⁎⁎⁎⁎This is an automatic reply, please do not reply⁎⁎⁎⁎Best regards,Your Fanatec Customer Support Team[X][X][X][X]

Aqui teneis la prueba