Problema de producto

Estimados/as señores/as: En fecha 18.09.2023 adquirí en su Nothing Hongkong Ltd su Ear(2( CHargin Case por 76EUR.Adjunto los siguientes documentos:?[enumerar documentación que se aporta: p.ej. factura, albarán, mail de compra] El producto ha resultado?defectuoso?durante el?plazo legal de la garantía. Puestos en contacto con el vendedor, se me deniega la garantía. El uso que se ha hecho ha sido absolutamente?adecuado?y conforme al esperado y, el daño o defecto producido, ha tenido lugar en el plazo legal de garantía previsto. Solicito que?procedan a sustitución?del producto, en el?plazo más breve posible. Sin otro particular, atentamente. Marcus Rother

Your request (478422) has been updated. To add additional comments, reply to this email.----------------------------------------------Actualizado por: Nothing Support, 1 mar 2024, 23::37 GMTHi Vladimiro,Thanks for contacting Nothing Support. We hope you've been well. Kindly please be informed that our Portuguese is not available at the moment so we are using a translator feature to assist you.We are sorry to hear that you're not happy with your Ear (2) charging case purchase with us. We always strive to provide high-quality products to our customers, so it's disappointing to hear that we did not meet your expectations. Can you please tell me more about the issues you're experiencing with your Ear (2) charging case purchase with us?We will look into it as soon as possible.Best regards,Ivy GomezNothing Customer Support----------------------------------------------Actualizado por: Abogados, 1 mar 2024, 14:47 GMT --------------------------------Este correo electrónico es un servicio de Nothing.[VDLJDK-V6KK4]

Your request (478422) has been updated. To add additional comments, reply to this email.----------------------------------------------Actualizado por: Nothing Support, 2 mar 2024, 3::33 GMTHi Abogados,Sorry for incorrectly mentioning your name. Again, thanks for bringing this up.As we have checked you have an existing ticket so we have merged both of your tickets for better assistance. No worries, I was the one who handled your concern so that we can escalate what happened to your case.Best regards,Ivy GomezNothing Customer Support----------------------------------------------Actualizado por: Nothing Support, 1 mar 2024, 23:37 GMTHi Vladimiro,Thanks for contacting Nothing Support. We hope you've been well. Kindly please be informed that our Portuguese is not available at the moment so we are using a translator feature to assist you.We are sorry to hear that you're not happy with your Ear (2) charging case purchase with us. We always strive to provide high-quality products to our customers, so it's disappointing to hear that we did not meet your expectations. Can you please tell me more about the issues you're experiencing with your Ear (2) charging case purchase with us?We will look into it as soon as possible.Best regards,Ivy GomezNothing Customer Support----------------------------------------------Actualizado por: Abogados, 1 mar 2024, 14:47 GMT --------------------------------Este correo electrónico es un servicio de Nothing.[VDLJDK-V6KK4]