Problema con un rembolso: no quieren ejecutarlo tras pedir derecho de desestimiento.
Helium 10
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S. A.
A: Helium 10
Hola, compré un servicio de asesoria / curso online por 1 mes. Al mes siguiente, me volvieron a cobrar. El mismo dia del cobro, les informé de mi intención de desistir y les informé de mi derecho a desestimiento de la Unión Europea y España. La respuesta de la empresa fue que se negavan porque estan en Canadá, y se niegan a aplicar las leyes de la Unión Europea.
Mensajes (4)
Helium 10
A: S. A.
- Please type your reply above this line - Angelo Yu (Helium 10) Jun 15, 2024, 3:03 AM PDT Hello Reclamar,Thank you for contacting us. I am here to help you with your concerns. Is this something a cancellation and refund request?If yes, Which email do they have their subscription with us? Send us a screenshot, that they can log in to their account.I will be leaving this chat open so you can easily get back to me.I understand how busy you are managing your business.Sincerely.Angelo YuHelium 10 - Tier 1 Customer Service Associate.Empowering Entrepreneurs on Amazon.Get Answers Anytime You Need It. Access the Helium 10 Knowledge Base Reclamar Jun 15, 2024, 3:00 AM PDT This email is a service from Helium 10. Delivered by Zendesk [0GN0MK-6J75K]
Helium 10
A: S. A.
- Please type your reply above this line - Angelo Yu (Helium 10) Jun 16, 2024, 6:23 AM PDT Hello Reclamar,I hope you are doing well. I wanted to see how you're doing.Have you been able to resolve your concern?Could you let me know if you got our message providing details about your concern? Unfortunately, we haven't gotten a response from you yet. If anything comes up and you have further questions or concerns, please feel free to contact us or reply to this thread to re-open the conversation. We are always here to assist you!Thank you so much for your time, and we wish you a great day!Sincerely.Angelo YuHelium 10 - Tier 1 Customer Service Associate.Empowering Entrepreneurs on Amazon.Get Answers Anytime You Need It. Access the Helium 10 Knowledge Base Angelo Yu (Helium 10) Jun 15, 2024, 3:03 AM PDT Hello Reclamar,Thank you for contacting us. I am here to help you with your concerns. Is this something a cancellation and refund request?If yes, Which email do they have their subscription with us? Send us a screenshot, that they can log in to their account.I will be leaving this chat open so you can easily get back to me.I understand how busy you are managing your business.Sincerely.Angelo YuHelium 10 - Tier 1 Customer Service Associate.Empowering Entrepreneurs on Amazon.Get Answers Anytime You Need It. Access the Helium 10 Knowledge Base Reclamar Jun 15, 2024, 3:00 AM PDT This email is a service from Helium 10. Delivered by Zendesk [0GN0MK-6J75K]
Helium 10
A: S. A.
- Please type your reply above this line - Angelo Yu (Helium 10) Jun 16, 2024, 12:08 PM PDT Hello Reclamar,I hope you are doing well. I wanted to see how you're doing.Have you been able to resolve your concern?Could you let me know if you got our message providing details about your concern? Unfortunately, we haven't gotten a response from you yet. For now, we will be closing this conversation. However, if anything comes up and you have further questions or concerns, please feel free to contact us.To keep up with our latest content for webinars, podcasts, and blogs, we encourage you to visit the following links:Webinars: s:www.helium10.com/webinarsPodcasts: s:www.helium10.comodcastBlogs: s:www.helium10.com/blogThank you so much for your time, and we wish you a great day!Sincerely.Angelo YuHelium 10 - Tier 1 Customer Service Associate.Empowering Entrepreneurs on Amazon.Get Answers Anytime You Need It. Access the Helium 10 Knowledge Base Angelo Yu (Helium 10) Jun 16, 2024, 6:23 AM PDT Hello Reclamar,I hope you are doing well. I wanted to see how you're doing.Have you been able to resolve your concern?Could you let me know if you got our message providing details about your concern? Unfortunately, we haven't gotten a response from you yet. If anything comes up and you have further questions or concerns, please feel free to contact us or reply to this thread to re-open the conversation. We are always here to assist you!Thank you so much for your time, and we wish you a great day!Sincerely.Angelo YuHelium 10 - Tier 1 Customer Service Associate.Empowering Entrepreneurs on Amazon.Get Answers Anytime You Need It. Access the Helium 10 Knowledge Base Angelo Yu (Helium 10) Jun 15, 2024, 3:03 AM PDT Hello Reclamar,Thank you for contacting us. I am here to help you with your concerns. Is this something a cancellation and refund request?If yes, Which email do they have their subscription with us? Send us a screenshot, that they can log in to their account.I will be leaving this chat open so you can easily get back to me.I understand how busy you are managing your business.Sincerely.Angelo YuHelium 10 - Tier 1 Customer Service Associate.Empowering Entrepreneurs on Amazon.Get Answers Anytime You Need It. Access the Helium 10 Knowledge Base Reclamar Jun 15, 2024, 3:00 AM PDT This email is a service from Helium 10. Delivered by Zendesk [0GN0MK-6J75K]
Helium 10
A: S. A.
- Please type your reply above this line -Dear Reclamar,We genuinely value your decision to choose Helium 10, and it's our continuous endeavor to provide you with top-tier service every time you interact with us.You recently engaged with one of our customer support teams. Your experience and insights are instrumental in helping us elevate our service standards. We believe it's not just about offering outstanding tools but ensuring that every touchpoint of your journey with us resonates with excellence.Would you mind taking a moment to reflect on your interaction? We're keen to understand:- How well the associate understood and addressed your concerns.- The clarity and helpfulness of the information provided.- Any suggestions you might have that could help us serve you better?Our goal is to improve continuously, and to do that, we need to hear from valued customers like you. If your recent interaction with us made your day a bit brighter, we'd be thrilled to hear about it!Click here to rate your interaction and share your comments.How would you rate the support you received?Good, I'm satisfiedBad, I'm unsatisfiedThank you for being an integral part of our community and for taking the time to help us be the best we can be.Thanks!Helium 10 Customer SupportInteraction Summary: Angelo Yu (Helium 10) Jun 16, 2024, 12:08 PM PDT Hello Reclamar,I hope you are doing well. I wanted to see how you're doing.Have you been able to resolve your concern?Could you let me know if you got our message providing details about your concern? Unfortunately, we haven't gotten a response from you yet. For now, we will be closing this conversation. However, if anything comes up and you have further questions or concerns, please feel free to contact us.To keep up with our latest content for webinars, podcasts, and blogs, we encourage you to visit the following links:Webinars: s:www.helium10.com/webinarsPodcasts: s:www.helium10.comodcastBlogs: s:www.helium10.com/blogThank you so much for your time, and we wish you a great day!Sincerely.Angelo YuHelium 10 - Tier 1 Customer Service Associate.Empowering Entrepreneurs on Amazon.Get Answers Anytime You Need It. Access the Helium 10 Knowledge Base Angelo Yu (Helium 10) Jun 16, 2024, 6:23 AM PDT Hello Reclamar,I hope you are doing well. I wanted to see how you're doing.Have you been able to resolve your concern?Could you let me know if you got our message providing details about your concern? Unfortunately, we haven't gotten a response from you yet. If anything comes up and you have further questions or concerns, please feel free to contact us or reply to this thread to re-open the conversation. We are always here to assist you!Thank you so much for your time, and we wish you a great day!Sincerely.Angelo YuHelium 10 - Tier 1 Customer Service Associate.Empowering Entrepreneurs on Amazon.Get Answers Anytime You Need It. Access the Helium 10 Knowledge Base Angelo Yu (Helium 10) Jun 15, 2024, 3:03 AM PDT Hello Reclamar,Thank you for contacting us. I am here to help you with your concerns. Is this something a cancellation and refund request?If yes, Which email do they have their subscription with us? Send us a screenshot, that they can log in to their account.I will be leaving this chat open so you can easily get back to me.I understand how busy you are managing your business.Sincerely.Angelo YuHelium 10 - Tier 1 Customer Service Associate.Empowering Entrepreneurs on Amazon.Get Answers Anytime You Need It. Access the Helium 10 Knowledge Base Reclamar Jun 15, 2024, 3:00 AM PDT This email is a service from Helium 10. Delivered by Zendesk [0GN0MK-6J75K]
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