Problema con el reembolso

Hola, realicé un pedido por error en la web de Miravia por la compra de un producto con importe de 1398,99€. Intenté cancelar automáticamente la compra pero el sistema ya no me lo permitió, me puse en contacto con Atención al cliente inmediatamente y su respuesta fue que cuando me llegara al domicilio iniciara el proceso de devolución y que una vez recibido en su almacén me emitirían el reembolso a mi cuenta. Realicé paso a paso lo indicado por Atención al cliente, yo recibí el articulo el 21 de marzo de 2024 y lo envié de regreso a la tienda el mismo día, la tienda lo recibió en su almacén el 23 de marzo de 2024 pero a día de hoy 19 de mayo de 2024 sigo sin recibir el reembolso de mi dinero (1398,99€). He abierto diversas reclamaciones en Miravia y siempre me dicen lo mismo ´´que en unos 10 días se hará efectivo el reembolso´´ pero NUNCA SE HACE EFECTIVO EL REEMBOLSO. He puesto denuncia a través de mi banco para reclamar ese importe, he enviado diversos emails tanto al vendedor, a la web Miravia y a través de OCU. A día de hoy pasados casi 3 meses sigo sin respuesta y sin mi dinero... Solo me queda la opción de denunciar vía Judicial aunque preferiría que esto se solucionara de una forma mas rápida. A fin de cuentas solo quiero recuperar mi dinero ya que el producto fue devuelto intacto, sin abrir y en perfectas condiciones a la tienda y seguramente ya estará a vendido a otro cliente.

[THIS IS AN AUTOMATED MESSAGE.]Dear Customer,Thank you for writing to the Alipay Office. The mailbox is set up to handle privacy/data protection issues relating to your use of Alipay Global Merchant Services. If your question is related to an Alipay individual account (支付宝), please contact AlipayCN through the email address: privacy-protection-officer@service.alipay.com or use online customer service via 'My Customer Service' in your Alipay mobile application. If your question is related to Alipay Global Merchant Account but not related to privacy/data protection, please contact Alipay Global Merchant Customer Service via the following channels:HELP CENTER is available at: s:icsmada.alipay.com/enterprise/global/klgList?sceneCode=un_loginandrouterId=c6767a6817d142efa69ab67afec10367000andcategoryId=50479(1) Live Chat: To use the online chat, go to Help Center and click the chatbot icon in the lower right-hand corner.(2) Email: Contact the specific business (global.service@alipay.com) or technical support team (overseas_support@service.alibaba.com) relevant to your needs, and Alipay will get back to you within 1 business day:(3) Service requests: Service requests are only available for contracted merchants with Alipay business/merchant accounts. To raise a service request, go to Help Center, click the chatbot icon in the lower right-hand corner, and click Raise a service request.(4) Frequently-Asked-Questions: Go to Help Center. Explore related topics or search by a keyword.For information on how Alipay collects and uses your personal information, please go to Alipay Policy for Merchant Services (s:global.alipay.com/docs/ac/Platformrivacy) for details. If you are raising a data subject request related to your use of Alipay Global Merchant Account, please provide us with the following information for us to verify your identity:● Please specify the type of merchant service that relates to your privacy/data protection issue (eg. online payment, in-store payment, remittance, etc.): __________________________● Company/sole-proprietor name provided for your merchant account registration: __________________________● Country/Region: __________________________● Email address provided for your merchant account registration: __________________________● Details of your privacy question/request: __________________________We will not be able to respond to your query without this verification or if the information you provide to us is inaccurate or incomplete, or if it is unrelated to privacy/data protection issues arising from your use of the Alipay Global Merchant Services.We will respond to your inquiry as soon as possible upon receipt of all necessary information. If we require more time and/or further information on the matter, we will contact you via the email address associated with your Alipay Services, or other contact methods that you have agreed to. Thank you very much for writing. We look forward to serving you.Kind regards,Alipay Office

Ya os he enviado varios emails a direcciones de correo distintas para solucionar este problema y nunca he recibido respuesta ni solución por vuestra parte. Ruego que me realicéis el reembolso que me pertenece o me veré obligada a denunciaros judicialmente.

[THIS IS AN AUTOMATED MESSAGE.]Dear Customer,Thank you for writing to the Alipay Office. The mailbox is set up to handle privacy/data protection issues relating to your use of Alipay Global Merchant Services. If your question is related to an Alipay individual account (支付宝), please contact AlipayCN through the email address: privacy-protection-officer@service.alipay.com or use online customer service via 'My Customer Service' in your Alipay mobile application. If your question is related to Alipay Global Merchant Account but not related to privacy/data protection, please contact Alipay Global Merchant Customer Service via the following channels:HELP CENTER is available at: s:icsmada.alipay.com/enterprise/global/klgList?sceneCode=un_loginandrouterId=c6767a6817d142efa69ab67afec10367000andcategoryId=50479(1) Live Chat: To use the online chat, go to Help Center and click the chatbot icon in the lower right-hand corner.(2) Email: Contact the specific business (global.service@alipay.com) or technical support team (overseas_support@service.alibaba.com) relevant to your needs, and Alipay will get back to you within 1 business day:(3) Service requests: Service requests are only available for contracted merchants with Alipay business/merchant accounts. To raise a service request, go to Help Center, click the chatbot icon in the lower right-hand corner, and click Raise a service request.(4) Frequently-Asked-Questions: Go to Help Center. Explore related topics or search by a keyword.For information on how Alipay collects and uses your personal information, please go to Alipay Policy for Merchant Services (s:global.alipay.com/docs/ac/Platformrivacy) for details. If you are raising a data subject request related to your use of Alipay Global Merchant Account, please provide us with the following information for us to verify your identity:● Please specify the type of merchant service that relates to your privacy/data protection issue (eg. online payment, in-store payment, remittance, etc.): __________________________● Company/sole-proprietor name provided for your merchant account registration: __________________________● Country/Region: __________________________● Email address provided for your merchant account registration: __________________________● Details of your privacy question/request: __________________________We will not be able to respond to your query without this verification or if the information you provide to us is inaccurate or incomplete, or if it is unrelated to privacy/data protection issues arising from your use of the Alipay Global Merchant Services.We will respond to your inquiry as soon as possible upon receipt of all necessary information. If we require more time and/or further information on the matter, we will contact you via the email address associated with your Alipay Services, or other contact methods that you have agreed to. Thank you very much for writing. We look forward to serving you.Kind regards,Alipay Office

No quiero la misma respuesta automática. Quiero solución a mi reclamación