Thank you for your message.Sincere apologies that we have not replied to your messages quicker. I can see from our records that your return parcel reached the couriers main hub in Germany on the 29thDecember2023.Parcels are then prepared for onward shipping back to our warehouse. Once received in our warehouse our returns team start working on processing the returned parcel to issue the refund.Your parcel was prepared for onward shipping on the 16thJanuary and I expect that it will be received into our warehouse imminently. Returns normally take around 15-20 working days from the date of the customer dropping the parcel with the courier to them being received by us and processed.Today marks the 20thworking day however I would be pleased if the Francisco could allow us a few more working days to process his parcel as we are still experiencing a high volume of return parcels into our warehouse which are affecting our processing times.Many thanks,Sarah11Degrees11DegreesEmail:hello@11degrees.com11degrees.comDisclaimer: Any opinions expressed in this email are those of the individual and notnecessarily those of MCR Collective, unless expresslystated to be so. This email containsinformation which is privileged, confidential and protected from disclosure. If you are not theintended recipient you must not use, disclose, distribute, copy, print or rely on this email. Ifyou have received this email message in error, please contact the author and delete themessage and any attachments from your computer. This email does not form the basis of acontract unless specifically stated by an authorised director of MCR Collective. Whilstreasonable precautions have been taken to ensure that this message and any attachmentsare free from viruses or other malicious code, no guarantee is implied or given. Registered inEngland No. 14377568. Registered Office: 100 Barbirolli Square, Manchester, England, M2 3BD
