Problema con el reembolso

Buenos días, compramos unos billetes por la compañía air Malta en julio del 2020 y nos cancelaron el vuelo a pocos días de la fecha escogida. Llevabamos 8 meses de espera y no nos dan ninguna solución.

Dear Guest,Thank you for contacting customer care. We are currently receiving a high number of e-mails and therefore the response time is longer than usual. We will answer your email as soon as possible. We thank you for your patience.If your query is in connection with any of the following situations, please contact the respective departments directly as they would be able to assist further * Booking amendments (name change, upgrades, changes to the date/destination), Cancellations, Booking Excess Baggage, Finalise Payments, Payment issues:The International Call Centre on (+356) 2166 2211 if calling from Malta. If calling from abroad, please refer to the appropriate telephone numbers below:Opening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1) * Flypass Queries:The Flypass Team on (+356) 2599 1239 or flypass.airmalta@airmalta.comOpening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1) * Online Check-in:webcheckin.helpdesk@airmalta.com * Items forgotten on board our aircraft:Contact can be made with our dedicated Baggage Department, via email address baggage.services@aasmalta.com or by phone (+356) 2369 6135 * Lost or Damaged Baggage:If insurance was taken out through our website, please forward your claim to airmalta@mondial-assistance.gr. If you are insured with another company, it would be best to contact them directly * Items Lost and Found at Malta International Airport:Please call (+356) 2369 6000/05, (+356) 2369 6187 or (+356) 2369 6611 * Medical:Please contact us on medical.airmalta@airmalta.com or, for inquiries call (+356) 2299 9296Opening hours: Monday to Friday 8am to 4pm (GMT+1) * Immigration and Passports:Please call (+356) 2369 6416 * Students’ baggage offers:Please contact us on studentsoffer@airmalta.comAir Malta Customer Care Team[Air Malta]Air Malta plc · Sky Parks · Malta International Airport · Luqa LQA 4000[Facebook] [Twitter] [LinkedIn] [Instagram] [Youtube] [Pinterest] [Google+] e: customercare.airmalta@airmalta.com w: www.airmalta.com[s:airmalta.my.salesforce.com/servlet/servlet.ImageServer?oid=00D0Y000002IkKTandesid=0181v00000b3nsqandfrom=ext]

Good afternoon,Thank you for contacting our Customer Care Team.In order for us to be able to provide you with further information, a Letter Of Authority has been attached to your kind self since you are acting on behalf of the passenger.Kindly complete and sign the attached letter, providing a copy of passports.Best regards,Daniela[Air Malta]Air Malta plc · Sky Parks · Malta International Airport · Luqa LQA 4000[Facebook] [Twitter] [LinkedIn] [Instagram] [Youtube] [Pinterest] [Google+] --------------------From: []Sent: 07/03/2021 14:21To: customercare.airmalta@airmalta.comSubject: Reclamación: Problema con el reembolso - (CPTES01218031-02)CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.IMPORTANT: This email and any files/content transmitted are confidential and intended solely for the use of the named individual or entity to whom they are addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete it from your system. We make every effort to keep our network free from viruses and all our outgoing mail is scanned by our mail server. You should independently check this e-mail and any attachments for viruses, as we can take no responsibility for any computer viruses that might be transferred by way of this e-mail.Please note that Air Malta adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information, therefore do not send any credit card or CVV information by email as this goes against PCI-DSS rules. Air Malta assumes no liability for receiving emails that do not conform to this requirement.[s:airmalta.my.salesforce.com/servlet/servlet.ImageServer?oid=00D0Y000002IkKTandesid=0181v00000b3nxWandfrom=ext]ref:_00D0Y2IkKT._5001v1coT0F:ref

Adjunto los documentos.

Dear Guest,Thank you for contacting customer care. We are currently receiving a high number of e-mails and therefore the response time is longer than usual. We will answer your email as soon as possible. We thank you for your patience.If your query is in connection with any of the following situations, please contact the respective departments directly as they would be able to assist further * Booking amendments (name change, upgrades, changes to the date/destination), Cancellations, Booking Excess Baggage, Finalise Payments, Payment issues:The International Call Centre on (+356) 2166 2211 if calling from Malta. If calling from abroad, please refer to the appropriate telephone numbers below:Opening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1) * Flypass Queries:The Flypass Team on (+356) 2599 1239 or flypass.airmalta@airmalta.comOpening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1) * Online Check-in:webcheckin.helpdesk@airmalta.com * Items forgotten on board our aircraft:Contact can be made with our dedicated Baggage Department, via email address baggage.services@aasmalta.com or by phone (+356) 2369 6135 * Lost or Damaged Baggage:If insurance was taken out through our website, please forward your claim to airmalta@mondial-assistance.gr. If you are insured with another company, it would be best to contact them directly * Items Lost and Found at Malta International Airport:Please call (+356) 2369 6000/05, (+356) 2369 6187 or (+356) 2369 6611 * Medical:Please contact us on medical.airmalta@airmalta.com or, for inquiries call (+356) 2299 9296Opening hours: Monday to Friday 8am to 4pm (GMT+1) * Immigration and Passports:Please call (+356) 2369 6416 * Students’ baggage offers:Please contact us on studentsoffer@airmalta.comAir Malta Customer Care Team[Air Malta]Air Malta plc · Sky Parks · Malta International Airport · Luqa LQA 4000[Facebook] [Twitter] [LinkedIn] [Instagram] [Youtube] [Pinterest] [Google+] e: customercare.airmalta@airmalta.com w: www.airmalta.com[s:airmalta.my.salesforce.com/servlet/servlet.ImageServer?oid=00D0Y000002IkKTandesid=0181v00000b3nyPandfrom=ext]

Adjunto los documentos.

Dear Guest,Thank you for contacting customer care. We are currently receiving a high number of e-mails and therefore the response time is longer than usual. We will answer your email as soon as possible. We thank you for your patience.If your query is in connection with any of the following situations, please contact the respective departments directly as they would be able to assist further * Booking amendments (name change, upgrades, changes to the date/destination), Cancellations, Booking Excess Baggage, Finalise Payments, Payment issues:The International Call Centre on (+356) 2166 2211 if calling from Malta. If calling from abroad, please refer to the appropriate telephone numbers below:Opening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1) * Flypass Queries:The Flypass Team on (+356) 2599 1239 or flypass.airmalta@airmalta.comOpening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1) * Online Check-in:webcheckin.helpdesk@airmalta.com * Items forgotten on board our aircraft:Contact can be made with our dedicated Baggage Department, via email address baggage.services@aasmalta.com or by phone (+356) 2369 6135 * Lost or Damaged Baggage:If insurance was taken out through our website, please forward your claim to airmalta@mondial-assistance.gr. If you are insured with another company, it would be best to contact them directly * Items Lost and Found at Malta International Airport:Please call (+356) 2369 6000/05, (+356) 2369 6187 or (+356) 2369 6611 * Medical:Please contact us on medical.airmalta@airmalta.com or, for inquiries call (+356) 2299 9296Opening hours: Monday to Friday 8am to 4pm (GMT+1) * Immigration and Passports:Please call (+356) 2369 6416 * Students’ baggage offers:Please contact us on studentsoffer@airmalta.comAir Malta Customer Care Team[Air Malta]Air Malta plc · Sky Parks · Malta International Airport · Luqa LQA 4000[Facebook] [Twitter] [LinkedIn] [Instagram] [Youtube] [Pinterest] [Google+] e: customercare.airmalta@airmalta.com w: www.airmalta.com[s:airmalta.my.salesforce.com/servlet/servlet.ImageServer?oid=00D0Y000002IkKTandesid=0181v00000b3nyoandfrom=ext]