Your request (50774575) has been updated. To add additional comments, reply to this email.MAD Paula Agostina Osso (Ryanair) 28 Jun 2024, 11:35 IST Su Ref: @@REF_ID@51e15c1ca842ea5160@REF_ID@@Ryanair Ref: 50774575/MTF2RREstimados/asAcusamos recibo de su correspondencia en nombre de SONIA PALLEIRO ORGE.Deseamos informarle que los pasajeros de la reserva MTF2RR no se registraron a tiempo.Por lo tanto, se les cobró la tasa aeroportuaria tal y como se indica en nuestros Términos y Condiciones Generales, aceptados por el reclamante en el momento de la compra.Esto se cobró correctamente y no es reembolsable ya que no se registraron hasta 2 horas antes de la hora de salida programada.No tenemos conocimiento de ninguna interrupción del sitio web o de la aplicación el día en que los pasajeros intentaron hacer el check-in.Por lo expuesto, lamentamos informarles que los pasajeros no poseen derecho al reembolso solicitado.Esperamos haber sido de asistencia.Saludos cordiales,Paula O.Regulator Admin Support Specialist CS Legal DepartmentReclamar 25 Jun 2024, 12:01 IST EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [V5E7D1-WZPN5]
