Your request (65671885) has been updated. To add additional comments, reply to this email.
Ryanair Ref. 65671885 - TU31ST - Ref.
Estimado/a Sr./Sra.
Acusamos recibo de su correspondencia en nombre del Sr. Chema Ortiz.
En relación al pago de la tarifa correspondiente a la facturación, le informamos que, tal como se esce en nuestros Términos y Condiciones, acordados al comprar el billete y disponibles en nuestra página web, los clientes pueden facturar online de forma gratuita desde 24 horas antes de la salida del vuelo hasta 2 horas antes.
En el momento de la compra del billete, así como en ocasiones posteriores, recomendamos al cliente que facture de esta forma para evitar el coste de hacerlo en persona en el aeropuerto.
Según nuestro sistema, el pasajero no facturó a tiempo y se le cobró la tarifa correspondiente, ya que no hubo ningún problema que impidiera su correcta realización.
Le informamos que no tenemos constancia de fallos en el funcionamiento de nuestra aplicación o página web en esa fecha.
Por lo tanto, en este caso, lamentamos informarle que no es posible obtener el reembolso del importe solicitado.
Atentamente,
Oscar D.
Regulator Admin Support Specialist
E-MAIL DISCLAIMER
This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type.
Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.
The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.
If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.
trigger_logic_for_ryanair
Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [WN34P9-J9613]
