2 issues I placed an order for a tv with a discount, which never arrived, when questioning it was advised the product was out of stock. but then I seen the same tv on the website as available. when calling I was advised someone will contact me. I cancelled this order. it was obvious they did not want to see at the discounted price
2nd issue, I orders a tv and was delivered on the 2nd October. I was away that weekend and a friend accepted teh delivery. when I opened the box 85inch tv. the tv was damaged. I immediately took pictures and sent to mediamarkt customer services. on Monday I had no response I called. I was advised all was ok and they will arrange a return and exchange of the defective tv. I am still waiting , when I call they only offer someone from after sales is dealing with it or there is a stock issue. They cannot tell me when I will be contacted. for such a large organisation how can this be ? what are the rights of a consumer? do they not have an obligation to exchange in x days?
