Pedido perdido y sin respuestas

Hola, llevo una semana intentando saber qué ha pasado con mi pedido. Lo hice el día 29 de enero, está aparentemente parado en Milán y la empresa no me contesta cuando me he dirigido a ellos reiteradas veces. Quiero y exijo una respuesta inmediata. I've been trying to get an answer as to what has happened with my order. It was placed on January 29th and it's in Milano since the 31st and Vibram has failed to reply with an answer as to where my package is, despite the fact that I've tried to reach out to them in countless occasions. I want a straightforward answer.