Anterior

Pedido no enviado

Closed Pública

Naturaleza del problema:

Otro

Tu reclamación

M. F.

A: Vasquiat

05/09/2023

Hola, realice un pedido con un importe total de 190€ (gastos de envío incluidos), el cual no se ha enviado. Los artículos fueron comprados vía web el 19 de agosto y a día actual, 5 de septiembre, no se han enviado ni recibidos al comprador, ni persona. Reclamo la cancelación y devolución completa del pago en el mismo método de pago empleado en la compra.

Mensajes (2)

Vasquiat

A: M. F.

05/09/2023

DATA NOT AVAILABLE

Vasquiat

A: M. F.

05/09/2023

Hi!Thank you for your email and reaching out to us. The VASQUIAT team is always seeking to give the best experience for you and we will do our best to answer your request as soon as possible, we are currently facing a high demand of requests. We recommend adding us in your email contacts to avoid inconveniences and to keep in touch with you.In the meantime, below are our most frequently asked questions that may help )When will I receive my order and how can I track the delivery?We know you look forward to the delivery as much as we do! Delivery will normally take 5-7 business days, depending on your location. We advise you to take a look at the delivery windows at the product page and in the order confirmation to find out the estimated delivery time.Kindly note that if you have ordered from multiple VASQUIAT designers, your items will arrive separately and youll receive separate delivery packages and notifications.  How can I return my order?We are sorry to hear that you wish to return your order! You have 15 days after your order arrives to let us know about the return. At the moment, we only accept returns within the EU.  You can check out more about our return policy here: VASQUIAT Returns RefundsWill I need to pay for taxes and duties?If you are buying from outside the European Union, please note that there may be tax and duty charges. Unfortunately, it is out of our hands. We suggest checking the location of the purchased brand on the product page.We hope this has been helpful! You can always check our FAQs for more information. We will be in touch soon!Lots of love,  The VASQUIAT Team-- Customer Carewww.vasquiat.com@vasquiat_official


¿Necesitas ayuda?

El tiempo medio de respuesta es de 15 días. Te recomendamos que esperes ese plazo antes de contactarnos.

Llámanos

Consulta nuestros horarios de atención aquí

Información para empresas

Descubra más sobre esta plataforma

Información para consumidores

Descubre más sobre nuestra plataforma