Cassie (Secretlab)
30 sept 2025, 8::10 GMT+8
Hello Reclamar,
Thank you for bringing this matter to our attention.
Based on our checks, the current chair model is from the 2018 series and is no longer in production. As a resolution, we are pleased to offer a discount on a new chair.
However, we understand that the customer is not interested in this offer and the agent handling the warranty claim is currently exploring the options to help the customer restore the chair to its optimal condition with our dedicated team.
Please rest assured that the agent in charge will take care of this matter and provide the necessary assistance.
In the meantime, if there’s anything else I can help you with, please let me know, and I would be happy to assist.
Thank you and have a great day!
Kind Regards,
Cassie Customer Care Specialist
Reclamar
29 sept 2025, 21:00 GMT+8
