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Your request (1414759) has been updated. To add additional comments, reply to this email.
Alex (Familonet)
28 oct 2026, 15:15 EET
Hi there,
Thank you for your email.
We checked our system for
reclamar@ocu.org and do not see any active recurring subscriptions under this address.
• If you already canceled your subscription earlier: Please be assured that no further automatic charges will occur.
• If you purchased via App Store/Google Play: Subscriptions are managed directly by Apple/Google in your phone settings.
• If you paid via Web using a different email: Please clarify it or reply with the purchase receipt (showing the date, amount, and last 4 digits of your card) so we can locate your account.
Please pay attention, that according to our
Terms of Use, payments are non-refundable unless you experienced technical issues with the product. If you encountered any technical problems, please let us know and attach a screenshot of the error so we can locate the issue and help you resolve it.
Thank you in advance for your understanding and cooperation.
Best Regards,
Familo Customer Support Team
Reclamar
28 oct 2026, 13:15 EET
